Integrated Services Management

The Planon Integrated Services Management solution supports you in creating operational excellence in delivering both people centric and workplace related support services including catering, cleaning, security, employee services, visitor services, problem and incident management, as well as any other services that are requested by your organisation’s workforce. By registering all services agreements and contracts for both the demand and supply in one central database, you can constantly monitor performance and improve the quality and efficiency of execution. The extensive support of workflows allows you to easily streamline and integrate services processes from multiple disciplines including FM Service Management, IT Service Management and HR Service Management within one integrated solution. By connecting both your customers and your suppliers to this solution, you achieve full chain integration. This ensures excellent control and transparency in service delivery and supports easy implementation of changes in your sourcing strategy.

A single-source-of-the-truth

Structure and maintain data, including:

  • Technical assets, their actual location and maintenance condition
  • Maintenance activities needed to keep your assets in the required condition
  • Costs associated with maintenance, materials needed, and budgetary impact

Knowing what assets need to be maintained, such as HVAC installations, building fabric and production facilities, is an important prerequisite to improve your maintenance efficiency and effectiveness. The assets’ location, age, status, condition and many other attributes determine what maintenance needs to be executed, by when and at what cost. Planon Accelerator™ contains preconfigured asset categories and data structures that allow for the fast import of bulk asset data and maintenance catalogues, including activity costs and schedules. This heavily reduces your implementation and data maintenance efforts. Smart and networked assets can even be integrated with Planon SOA Webservices to exchange actual status or condition information real-time with Planon Accelerator™.

Data in Planon Integrated Sevices Management solution >

Ready to use processes

Execute and control processes, including:

  • Reactive, planned preventive and just-in-time maintenance
  • Health & safety procedures, stock- and purchase processes
  • Outsourcing and contracting of maintenance and performance monitoring

The Planon Maintenance Management solution supports all processes that are relevant to budget, plan, execute, monitor and evaluate any type of maintenance activity on any type of asset. By supporting interconnected processes such as Reactive Maintenance, Planned Preventive Maintenance, Condition Monitored Maintenance and Condition Assessment, you can constantly optimise your asset condition, increase its lifetime, and reduce maintenance costs. The standard integration of this solution with Planon’s Real Estate and Sustainability Management solution allows you to align your maintenance strategy with your companies’ real estate portfolio and sustainability goals. Based on preconfigured workflows, work dispatching processes, and mobile solutions, you are in full control of maintenance execution, including Health & Safety procedures, cost and quality control, and compliance with legislation and law.

Processes in Planon Integrated Services Management solution >

Reporting and management information

View and analyse information, including:

  • Forecasting maintenance costs and balance budget demand with available resources
  • Review the maintenance history to identify cost reduction opportunities
  • Long-term maintenance budgets to align policy with the companies’ strategy

The financial and qualitative impact of changing or postponing maintenance is high. Postponing preventive maintenance will increase reactive maintenance and corresponding costs. Reducing the condition requirements for assets or buildings will decrease both maintenance costs and asset quality. Understanding the impacts of these changes is a key prerequisite to align your maintenance strategy with corporate goals, budgets, and legislative requirements. The Planon Maintenance Management solution includes a unique graphical plan board that allows maintenance managers to visualise and analyse these impacts. Simply by using drag & drop functionality, executives can create different maintenance scenarios, align costs with budgets, analyse impacts on resources, and forecast mid and long-term maintenance investments. In addition, graphical KPIs and dashboards, extensive reporting tools, and performance monitoring functions support maintenance managers in increasing cost efficiency and operational excellence in maintenance processes.

Reports in Planon Integrated Services Management solution >