Service Level Agreements

Manage service supply and demand based on service level agreements

Delivery of non-planned and non-standardised services has significant negative impact on costs and quality. Planon’s Integrated Services Management enables you to standardise your service offering in catalogues, which are adapted to reflect the changing demand of your core business.

When service coordination becomes a major cost reduction measure and drives real value for the core business, Planon’s solution provides key support for demands and supply service level agreements.

In addition to services catalogues, Planon supports procurement procedures and deliveryworkflows, enabling efficient and effective service delivery and control.

  • “Planon not only enables us to improve and innovate our processes, but also delivers our clients full visibility and transparency on our services, offering them greater performance and reactivity and, ultimately, the best value for their money.”
    – Pascal Milland, Vice President Facilities Management Services, Sodexo

  • “The management reports that we can generate have given us a much better picture of space utilisation. Improved visibility into our resource use enables us to plan better, manage work orders more efficiently and to make better use of our time.”
    – Maryanne Keller, Head of Facility Management, Bayer

  • “Planon’s ability to listen, react and then adapt as our project progressed was second to none. We have now achieved all the objectives that we set at the beginning of the project. The ROI provided to clients is now undeniable, and can be quantified project by project.”
    – Christophe Carlier, Head of Processes Information System Project Management, Exprimm

  • “We also appreciated the richness of the range of services offered by Planon."
    – Pascal Benoit, Chief Procurement Officer and France Procurement, Real Estate & Infrastructure Director, EMEA

  • “Using Planon led to considerable time and cost savings.”
    – F.J. Edelijn, Shell Technology Exploration & Production B.V.

  • “No other system had the same comprehensive functionality and the facility to customise this to meet our requirements.”
    – Richard Newell, Facilities Manager, MBDA Missile Systems