Reactive Maintenance

Meet workplace demands

In today’s workplace, organisations require solutions that will help employees to be more productive and the workplace more efficient. Planon helps you meet the demands of the workplace with a reactive maintenance solution that makes it possible for your employees to request services via the Internet or intranet, seven days a week, 24 hours a day.

Using the Planon solution, employees and customers can request reactive maintenance and report a malfunction or request labour. Once routed to the vendor or repair person, users can:

  • Monitor activity progress.
  • Open and close a work order and then allocate cost.
  • Review workload.
  • View SPOT plans.
  • Track SLAs, part inventories.

The Planon solution enables organisations to handle more work orders more effectively, as well as track outside vendors and retain the data within the system to ensure information is maintained even when they change service providers. The Planon solution is fully integrated with corporate intranets so you can ensure the right services, right employee and right location at the right time.

Want to learn more about how Planon tackles Reactive Maintenance? View the on-demand Webinar > Improve time to resolution & facilities satisfaction

  • “Planon not only enables us to improve and innovate our processes, but also delivers our clients full visibility and transparency on our services, offering them greater performance and reactivity and, ultimately, the best value for their money.”
    – Pascal Milland, Vice President Facilities Management Services, Sodexo

  • “The management reports that we can generate have given us a much better picture of space utilisation. Improved visibility into our resource use enables us to plan better, manage work orders more efficiently and to make better use of our time.”
    – Maryanne Keller, Head of Facility Management, Bayer

  • “Planon’s ability to listen, react and then adapt as our project progressed was second to none. We have now achieved all the objectives that we set at the beginning of the project. The ROI provided to clients is now undeniable, and can be quantified project by project.”
    – Christophe Carlier, Head of Processes Information System Project Management, Exprimm

  • “We also appreciated the richness of the range of services offered by Planon."
    – Pascal Benoit, Chief Procurement Officer and France Procurement, Real Estate & Infrastructure Director, EMEA

  • “Using Planon led to considerable time and cost savings.”
    – F.J. Edelijn, Shell Technology Exploration & Production B.V.

  • “No other system had the same comprehensive functionality and the facility to customise this to meet our requirements.”
    – Richard Newell, Facilities Manager, MBDA Missile Systems