Industries

  1. Overview
  2. Biotechnology
  3. Education
  4. Financial Services
  5. Healthcare
  6. Manufacturing
  7. Pharmaceutical
  8. Public Sector
  9. Retail
  10. Service Providers
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Service Providers

In today’s environment of complex outsourcing arrangements the need for transparency and clarity regarding responsibilities, payments, penalties, and expected service levels between supplier and client is key.

Service providers need to stand out, in terms of service, efficiency and flexibility, as well as offering a cost-effective solution.

Planon specifically offers Professional & Business Services organizations:

  • FM and IT service desks – manage customer questions, react to calls quickly and efficiently, comply with service level agreements.
  • Complete reactive and planned maintenance, and asset management – respond to breakdowns and anticipate and minimize failures.
  • Comprehensive workflow support ensuring proper delivery and control for all service delivery processes.
  • Mobility solutions for professional field services.
  • Seamless integration with Finance, HR, ERP, Building Management.
  • Configurable online self-service capability, extending the service delivery window.
  • Monitoring and management of contract performance through reporting and analysis tools and online dashboards.
  • Meeting and conference room management solutions.

  • “Planon not only enables us to improve and innovate our processes, but also delivers our clients full visibility and transparency on our services, offering them greater performance and reactivity and, ultimately, the best value for their money.”
    – Pascal Milland, Vice President Facilities Management Services, Sodexo

  • “The management reports that we can generate have given us a much better picture of space utilization. Improved visibility into our resource use enables us to plan better, manage work orders more efficiently and to make better use of our time.”
    – Maryanne Keller, Head of Facility Management, Bayer

  • “So, are we happy with Planon? Yes – they can be both proactive and reactive, and I like the fact that I get sensible replies to my questions. They know where I’m coming from; they’re not just a remote software house. And, of course, they’re a sizeable company with a good user base, so there’s backup available for their developments.”
    – Derek Southwell, Database Manager, Cambridge University

  • “Planon’s ability to listen, react and then adapt as our project progressed was second to none. We have now achieved all the objectives that we set at the beginning of the project. The ROI provided to clients is now undeniable, and can be quantified project by project.”
    – Christophe Carlier, Head of Processes Information System Project Management, Exprimm

  • “As a company we now work more efficiently and the fact we can monitor work so closely means no-one is left struggling, as we are able to rearrange and distribute workloads properly. As a result, our workforce is much happier.”
    – David Hambidge, Head of Estates, North Dorset Primary Care Trust

  • “We also appreciated the richness of the range of services offered by Planon.”
    – Pascal Benoit, Chief Procurement Officer and France Procurement, Real Estate & Infrastructure Director, EMEA

  • “Planon’s great strength is that they maintain a good relationship with their customers despite their growth. We still feel that we are a valued customer, and they listen to us.”
    – F. Sijstma, ICT Advisor and Project Leader, Ijsselmeer Hospital’s Foundation

  • “There was no need for extra programming with Planon. All the functionality we required was already in the solution.”
    – P. Verheye, Technical Service Manager, East-Limburg Hospital

  • “Using Planon led to considerable time and cost savings.”
    – F.J. Edelijn, Shell Technology Exploration & Production B.V.