IT Service Management

Creating a single point of contact for customers

With IT Service Management, organizations can orchestrate people-centric and workplace-oriented services to improve productivity, reduce costs and enhance workforce satisfaction.

By integrating multiple disciplines like FM, RE, IT and HR, ITSM helps organizations achieve their objective of adding value to the core business. Continuously monitoring and measuring performance is the key to successful services management, and enables organizations to identify new cost saving potentials, make quality improvements, implement change, manage vendor contracting and implement new sourcing strategies.

  • Incident Management enables resolution of support requests as quickly as possible in a prioritized fashion.
  • Problem Management helps minimize the number of incidents.
  • Change Management supports the implementation of changes in the most efficient manner, while minimizing any negative impact on customers.
  • Release Management ensures that changes are implemented to keep the functionality and service levels of the services aligned with the ever-changing business needs of customers.
  • Configuration Management supports the availability of relevant information about the infrastructure to other service management processes.
  • Service Level Management Solution supports formalization, review and maintenance of agreements between service providers and its customers.
  • “Planon not only enables us to improve and innovate our processes, but also delivers our clients full visibility and transparency on our services, offering them greater performance and reactivity and, ultimately, the best value for their money.”
    – Pascal Milland, Vice President Facilities Management Services, Sodexo

  • “The management reports that we can generate have given us a much better picture of space utilization. Improved visibility into our resource use enables us to plan better, manage work orders more efficiently and to make better use of our time.”
    – Maryanne Keller, Head of Facility Management, Bayer

  • “So, are we happy with Planon? Yes – they can be both proactive and reactive, and I like the fact that I get sensible replies to my questions. They know where I’m coming from; they’re not just a remote software house. And, of course, they’re a sizeable company with a good user base, so there’s backup available for their developments.”
    – Derek Southwell, Database Manager, Cambridge University

  • “Planon’s ability to listen, react and then adapt as our project progressed was second to none. We have now achieved all the objectives that we set at the beginning of the project. The ROI provided to clients is now undeniable, and can be quantified project by project.”
    – Christophe Carlier, Head of Processes Information System Project Management, Exprimm

  • “As a company we now work more efficiently and the fact we can monitor work so closely means no-one is left struggling, as we are able to rearrange and distribute workloads properly. As a result, our workforce is much happier.”
    – David Hambidge, Head of Estates, North Dorset Primary Care Trust

  • “We also appreciated the richness of the range of services offered by Planon.”
    – Pascal Benoit, Chief Procurement Officer and France Procurement, Real Estate & Infrastructure Director, EMEA

  • “Planon’s great strength is that they maintain a good relationship with their customers despite their growth. We still feel that we are a valued customer, and they listen to us.”
    – F. Sijstma, ICT Advisor and Project Leader, Ijsselmeer Hospital’s Foundation

  • “There was no need for extra programming with Planon. All the functionality we required was already in the solution.”
    – P. Verheye, Technical Service Manager, East-Limburg Hospital

  • “Using Planon led to considerable time and cost savings.”
    – F.J. Edelijn, Shell Technology Exploration & Production B.V.