Service Desk

Deliver high-quality service

One of the key elements in any organization’s ability to deliver service of excellent quality is the management of the facility’s service desk. If run efficiently, duplicate tasks are avoided, scheduling is accurate and staff can focus on their primary responsibilities. Planon’s FM Service Desk solution provides an integrated platform that ensures the efficient handling of service requests. By automating the process, organizations can focus on servicing internal and external customers and not administrative tasks.

  • Book a room, order catering, reserve parking and carry out other additional services in one central location.
  • Enter changes to an existing reservation and all affected areas are automatically updated.
  • Distribute work automatically to the corresponding back offices and track service performance.
  • Expedite routine tasks by utilizing the many preconfigured reports and templates included with this solution.
  • Improve communication and eliminate redundancies by establishing connections between functionalities such as Demand and Contract Management and specific assets/departments, Health and Safety, Budget Management and work execution.
  • “Planon not only enables us to improve and innovate our processes, but also delivers our clients full visibility and transparency on our services, offering them greater performance and reactivity and, ultimately, the best value for their money.”
    – Pascal Milland, Vice President Facilities Management Services, Sodexo

  • “The management reports that we can generate have given us a much better picture of space utilization. Improved visibility into our resource use enables us to plan better, manage work orders more efficiently and to make better use of our time.”
    – Maryanne Keller, Head of Facility Management, Bayer

  • “So, are we happy with Planon? Yes – they can be both proactive and reactive, and I like the fact that I get sensible replies to my questions. They know where I’m coming from; they’re not just a remote software house. And, of course, they’re a sizeable company with a good user base, so there’s backup available for their developments.”
    – Derek Southwell, Database Manager, Cambridge University

  • “Planon’s ability to listen, react and then adapt as our project progressed was second to none. We have now achieved all the objectives that we set at the beginning of the project. The ROI provided to clients is now undeniable, and can be quantified project by project.”
    – Christophe Carlier, Head of Processes Information System Project Management, Exprimm

  • “As a company we now work more efficiently and the fact we can monitor work so closely means no-one is left struggling, as we are able to rearrange and distribute workloads properly. As a result, our workforce is much happier.”
    – David Hambidge, Head of Estates, North Dorset Primary Care Trust

  • “We also appreciated the richness of the range of services offered by Planon.”
    – Pascal Benoit, Chief Procurement Officer and France Procurement, Real Estate & Infrastructure Director, EMEA

  • “Planon’s great strength is that they maintain a good relationship with their customers despite their growth. We still feel that we are a valued customer, and they listen to us.”
    – F. Sijstma, ICT Advisor and Project Leader, Ijsselmeer Hospital’s Foundation

  • “There was no need for extra programming with Planon. All the functionality we required was already in the solution.”
    – P. Verheye, Technical Service Manager, East-Limburg Hospital

  • “Using Planon led to considerable time and cost savings.”
    – F.J. Edelijn, Shell Technology Exploration & Production B.V.