Support

Customer support services enable our customer to leverage our experience, expertise and global coverage to help address any issues that arise. Customers have access to the Planon Customer Site, allowing users to register calls, monitor existing calls and getting access to all functional and technical support documents, including manuals and software downloads.   You need a fast answer? Simply call Planon Support and get connected with one of our support consultants, all with their own expertise and technology background. They will answer your questions and resolve eventual issues remote.  In certain cases you might need temporarily support and assistance on site. Thanks to our global presence, Planon delivers support resources worldwide in multiple languages, ensuring continuity for your business.    

For technical assistance with Planon software, customers can reach our global technical support organization by phone or email:

  • Support direct line: +1 781 356 0999 OR EMAIL.
  • “Planon not only enables us to improve and innovate our processes, but also delivers our clients full visibility and transparency on our services, offering them greater performance and reactivity and, ultimately, the best value for their money.”
    – Pascal Milland, Vice President Facilities Management Services, Sodexo

  • “The management reports that we can generate have given us a much better picture of space utilisation. Improved visibility into our resource use enables us to plan better, manage work orders more efficiently and to make better use of our time.”
    – Maryanne Keller, Head of Facility Management, Bayer

  • “Planon’s ability to listen, react and then adapt as our project progressed was second to none. We have now achieved all the objectives that we set at the beginning of the project. The ROI provided to clients is now undeniable, and can be quantified project by project.”
    – Christophe Carlier, Head of Processes Information System Project Management, Exprimm

  • “We also appreciated the richness of the range of services offered by Planon."
    – Pascal Benoit, Chief Procurement Officer and France Procurement, Real Estate & Infrastructure Director, EMEA

  • “Using Planon led to considerable time and cost savings.”
    – F.J. Edelijn, Shell Technology Exploration & Production B.V.

  • “No other system had the same comprehensive functionality and the facility to customise this to meet our requirements.”
    – Richard Newell, Facilities Manager, MBDA Missile Systems