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The Planon Integrated Services Management solution supports you in creating operational excellence in delivering both people centric and workplace related support services including catering, cleaning, security, employee services, visitor services, problem and incident management, as well as any other services that are requested by your organization’s workforce. By registering all services agreements and contracts for both the demand and supply in one central database, you can constantly monitor performance and improve the quality and efficiency of execution. The extensive support of workflows allows you to easily streamline and integrate services processes from multiple disciplines including FM Service Management, IT Service Management and HR Service Management within one integrated solution. By connecting both your customers and your suppliers to this solution, you achieve full chain integration. This ensures excellent control and transparency in service delivery and supports easy implementation of changes in your sourcing strategy.

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Discover Planon's solution for integrated services management

A single-source-of-the-truth

The standardization and definition of your services offering is the starting point for professional and integrated services management. Registering your services catalogues, cost centers, budgets, service level agreements with customers, and supply contracts with providers allows you to support and monitor operational service delivery processes and associated costs and quality.

Ready to use processes

The Planon Integrated Services Management solution streamlines and supports the planning, execution and monitoring of all services processes that are requested by your organization. By integrating multiple suppliers and disciplines of FM, IT, and HR into unified processes, customers gain a better service at a lower cost.

Reporting and management information

Operational output and management information are both key to identifying quality improvements and cost savings opportunities in your organization, including understanding the performance of your suppliers, your customer satisfaction, actual costs versus agreed budgets, upcoming contract expirations , the number of catering request per department, and the number of IT incidents per month.

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Why Planon?

  • Integrated by design with all other Planon solutions
  • Supports integrated processes for both professional service providers and internal support organizations
  • Extensive monitoring on contractual agreements and SLA’s, quality control and customer surveys
  • Customer interaction based on the ‘Click-Call-Face’ concept with Planon Apps, Planon Self-Service and Service Desk support
  • Full chain integration with service providers that increases both sourcing flexibility and transparency



Bart Vandenabeele, Facility Manager: “Thanks to Planon Internal satisfaction has increased dramatically since implementation.”

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Singapore Management University

Haslinda Shamsudin ‒ Project Manager, Office of Campus Development: “Planon’s IWMS has provided us with an efficient, real-time solution to our workplace and facilities challenges.”

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What’s new?

Blog | 27/10/2016
How my own car shows IoT is fulfilling its promise

Deploying IoT using sensors ensures that the building is always in good condition. With fixed service intervals you are often far removed from the optimum. Scheduled maintenance can lead... 

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Webinars | 26/10/2016
15th November 2016: “Seeing Real Estate from a different angle: transparency, compliance, and alignment with core activities”

This webinar will cover the disruptive factors creating a paradox in real estate priorities and how Planon Universe IWMS ensures compliance and portfolio transparency. Register now to reserve a place. 

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News | 17/10/2016
Nancy Johnson Sanquist joins Planon

Planon announced today that Nancy Johnson Sanquist has joined Planon as the VP of Global Strategic Marketing. In this role, Sanquist will further position Planon as the world leader in facility management and real estate technology. 

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This page explains Planon's solution for Integrated Services Management.
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