Support Consultant - Nijmegen
Looking for a role that will challenge your problem-solving skills while keeping the customer at the forefront? Join us as a Support Consultant and take on the exciting task of solving complex problems for our partners. At Planon, you'll discover many opportunities both within your current role and within our company.
As a Support Consultant, you work for the Global Support unit. You are part of a multicultural team of more than 20 Support Consultants and the first point of contact for international partners and colleagues worldwide. As a team member you’ll work closely with Development, Sales, and all the different partners form Planon.
As a Support Consultant, you will be the first point of contact for both internal and external questions about Planon software and services. Your responsibilities will include answering questions and advising on solutions, monitoring report progress, analyzing logs to identify root causes, and providing customer support for software installations and upgrades. Additionally, you will utilize ITIL concepts to resolve tickets and escalate issues as necessary to ensure prompt resolution based on business criticality.
At the Support team, we do more than just providing assistance. Our goal is to help our B2B clients overcome complex and challenging problems they may encounter with their Planon software. We work closely with our partners to provide innovative and effective solutions that drive their success. Join our team and work on a range of challenging and complex issues that will help you grow your skills and knowledge.
You successfully fulfilled your role by:
- Recording reports in the reporting system;
- Monitoring the progress of reports and attending to their prompt and correct handling and communication with the customer; (whether internal or external). Active “ownership” is also expected;
- Helping think through quality improvements for processes, procedures and the information supply with regard to completing reports.
- The Netherlands
- Consultancy Services
Our mission is to provide software solutions that enable our customers to solve their challenges - which is no easy task effectively. To fulfill our mission, you will need to be entrepreneurial, customer-oriented and analytical.
Our ideal candidate meets the following criteria:
- A minimum of 1 to 5 years of relevant work experience. If you do not meet this requirement, we still encourage you to apply.;
- Strong IT affinity. Knowledge of ITIL is a plus;
- You have a strong problem-solving ability, thrive in a dynamic team environment, and possess analytical skills to effectively translate our partners' needs into solutions;
- Excellent knowledge of the Dutch and English languages.
Our Support team offers challenging functions that consist of interfaces with real estate, finance and IT. In short: varied work in a dynamic and inspiring working environment. We work in small teams with short communication lines.
Even though the finish may be breathtaking, we believe the journey creates the best memories and learning moments. Outside your comfort zone is where the magic happens. How much fun is that? We celebrate our success in many ways – from sharing compliments and large team events to spare time initiatives that help our people become more than just employees.
In addition, we offer a healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. We offer challenging projects with world-leading clients and extraordinary experiences. For this role we offer the following benefits package.
Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.
Do you love building connections? Apply now!