Vacancy

Key Account Manager DACH M/F/D

Key Account Manager DACH M/F/D

If you enjoy turning strong enterprise relationships into long-term commercial growth, this role gives you ownership of a focused portfolio of strategically important customers. As Key Account Manager, you will concentrate on approximately 10 to 15 existing enterprise accounts, strengthening Planon’s position, identifying expansion opportunities and building account strategies that create lasting customer value. 
You will work with complex organisations and senior stakeholders, primarily across Germany, while remaining open to customer travel in Austria and Switzerland. This is a customer-facing role with regular travel, typically two to three days per week, and a flexible approach to office presence. 
What we can challenge you with 

  • Own and grow a focused portfolio of strategic enterprise customers, building strong relationships and creating account plans that drive long-term customer value and recurring revenue growth.
  • Identify and develop upsell, cross-sell and broader solution opportunities, managing them end-to-end with a reliable pipeline and forecast.
  • Act as a strategic commercial partner to senior stakeholders, understanding their business needs and translating them into relevant Planon solutions and value propositions.
  • Collaborate with internal teams and partners to strengthen customer success, identify risks early and proactively protect and grow customer relationships.
  • Maintain accurate customer and opportunity information in Salesforce and travel regularly to customers, primarily in Germany and when required across Austria and Switzerland.

Profile

You combine commercial ownership with strong enterprise stakeholder management. You are comfortable navigating complex customer organisations, building meaningful relationships and turning account insight into concrete growth opportunities.

What we’re looking for

  • A minimum of 5 years’ experience in enterprise software sales or strategic account management, with proven experience in IWMS and/or complex ERP or SaaS solutions. Experience in the facility management service provider sector is also welcome.
  • A strong track record of growing existing enterprise accounts through upsell, cross-sell, renewals and broader solution adoption.
  • Experience developing strategic account plans and building relationships with senior decision-makers in complex enterprise organisations.
  • Excellent command of German and English, combined with strong commercial ownership, pipeline management and forecasting discipline.
  • Willingness to travel regularly to customers, primarily within Germany and, when required, Austria and Switzerland.
  • Nice to have: Practical experience using AI tools to improve sales productivity.

We offer

Would you like to find out more about our benefits? Click here. 

We offer a healthy work-life balance with the flexibility of hybrid working, in a collaborative and learning-oriented environment with opportunities for continuous development. You will work with leading enterprise customers and have the opportunity to make a visible commercial impact. 

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. 

Do you love building connections and creating long-term customer value? Join us and help grow Planon’s strategic customer relationships. 

We may use artificial intelligence (AI) or automated tools to support parts of our recruitment process, such as application screening and candidate assessment. These tools assist our recruiters, and final employment decisions are always made by human professionals. 

Legal notice: You can find further legal information in our Impressum here. 

Frequently Asked Questions (FAQ)

We know that a company is nothing without its people. Our diverse group of employees is the beating heart of Planon, and the key to our collective success. From celebrating both the big and small wins, to home working, we understand that company culture is a number one priority. Excitement, enjoyment and fun are integral to who we are and help to create a shared sense of belonging. Not only do they power our success, but they also encourage our drive and resilience.

Crucial to the personal and professional development of our people is maintaining a continuous learning culture. The Planon Academy has been set up for this reason. We encourage our people to show self-leadership, impact their personal growth and fulfil their career potential by using the range of support and tools. At the end of the day, it’s your career - we want you in the driving seat.

Our managers play a very important role in driving the talent and career development of our people. To support them in their role, we offer a specific management learning programme.

With our Healthy Hybrid Workplace framework, you have the freedom to work in a way that suits you, whether that’s from the office or home. You have the flexibility and autonomy to make sustainable choices that work for you. We believe in the benefits of coming together at the office, but we also embrace the many possibilities that working from home offers. Your wellbeing comes first.

Our application process consists of five steps:

  1. Introduction call with a recruiter
  2. First interview
  3. Assessment
  4. Second interview
  5. Offer

Learn more about our application process.

First of all, you will receive an attractive salary and benefits package. Secondly, our employees enjoy a healthy work-life balance and have multiple opportunities to grow.

Learn more about the benefits specific to your country.

Alongside developing smart sustainable building management software to support our clients on their journey to net-zero buildings, we are investing in improving the sustainability of our own operations.

In our daily activities, we adhere to sustainable business practices. We include these practices in our company values and standards, which are implemented in several ways. The UN Sustainable Development Goals play a leading role in our decision-making, and we aim to report under the CSRD and the GHG Protocol.

Learn more about Planon’s impact

We value a working culture that excludes nobody. DEIB (diversity, equity, inclusion & belonging) is essential to our company and the key to unlocking the maximum potential of our individuals and teams. In everything we do, we try to break down barriers and build connections. We focus on diversity when it comes to our people, new hires, management, and leadership. We recruit, employ, and promote our colleagues based on their qualities and abilities, and do not discriminate in any manner.

Internal education also plays a big role in our DEIB programme. The programme includes internal courses and regular workshops on topics such as how to be a hiring manager, overcoming bias and intercultural competence. The global nature of our organisation and colleagues means we especially value these competences.

Planon has offices in 16 countries. The headquarters are in Nijmegen, the Netherlands.

You are more than welcome to submit an open application here. We will contact you as soon as possible.

Schneider Electric is a global industrial technology leader bringing world-leading expertise in electrification, automation and digitisation to smart industries, resilient infrastructure, future-proof data centres, intelligent buildings, and intuitive homes.

At Schneider Electric and Planon, we're building the future together. As a new colleague, you will be joining a partnership that's redefining what smart buildings can do. Our solutions bridge the gap between building systems (OT) and business processes (IT), transforming data into clear, actionable insights. This is where you come in: helping our customers to create buildings that drive innovation, operational efficiency and sustainability.

Together, we empower our customers to lead and inspire, crafting spaces that are efficient, optimised and have a positive impact on both our users’ lives and our planet.

These are the steps of our onboarding process:

  1. You will receive a welcome letter with information about your first working day.
  2. Your manager will welcome you on your first day and give you a tour of the office.
  3. You will collect your laptop and other assets from IT and visit HR to finalise the administrative onboarding.
  4. You follow the three-day online induction course by the Planon Academy.
  5. After your probation period, your manager discusses the continuation of the employment contract with you.

Apply now

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