10 November 2016 – Planon announced that its Integrated Services Management Solution is officially a SERVIEW Certified Tool. The certification is based on Information Technology Infrastructure Library (ITIL), a set of practices for IT service management.
“Planon offers a very professional and integrated solution for multiple services disciplines,” said Dagmar König, Consultant at SERVIEW.” This certification applies to 16 ITIL processes for IT service management, as available in Planon’s best practice Accelerator.”
SERVIEW is an independent management consultancy agency that is specialised in optimising service organisations on the basis of recognised best management practises.
“Combining and integrating FM, HR, and IT service management in one shared services organisation has become a common practice,” said Pierre Guelen, founder and CEO of Planon. “The next step is the transformation to a one-stop-shop service entry for internal customers and an efficient supply and demand management. This is crucial for enabling support services to contribute to business goals for affordable costs. We see a strong, growing number of Planon customers applying this practice.”
The certification confirms Planon’s market-leading position in integrated services management.