Last year I went with my family to the splendid Cap d’Agde in the south of France. We arranged and booked everything in advance. From flights and accommodation, to the highlights we wanted to visit. To make it as easy as possible for ourselves, I booked a car online, which we would collect directly at the airport.
Webinar - How self-service provides easy access to your FM and Real Estate processes
Whether it's booking a meeting room, reporting an issue, or requeseting a service, providing an easy-to-use self service platform is a proven concept.
Once we landed at Beziers airport, my wife and children waited for our bags to appear, while I collected the rental car. At the car-hire desk it appeared that the travel agency had forwarded our flight times, so that the car-hire company had automatically been warned by the system of our expected arrival time. Even before our bags were on the carousel I was waiting in the car for my family to come out. It all ran very smoothly and only five hours after we set off, we arrived at our destination.
A couple of years ago the same trip would have taken twice as long. Now in 2015, because the parties concerned collaborate better and the processes are coordinated, it’s a piece of cake to travel from Wijk bij Duurstede (the Netherlands) to the south of France.
My holiday illustrates how organisations are attuning their processes mutually to provide clients a better service. In the property and facility management field, we are also working continuously on streamlining the associated processes. This is why [Dutch insurer] Coöperatie DELA has simplified its booking process and Radboud University offers its students the ability to book a workstation through online apps and kiosk screens. In the future we will be able to organise even more affairs more efficiently with the help of technology. A positive development, I believe.
For us this ‘process optimisation’ worked out very favourably. Not even an hour after we landed, we were already enjoying a refreshing dip in the sea. This means your holiday starts from the moment you lock the front door. How brilliant!