RE and FM organizations are constantly faced with customer requests, malfunctions, incidents, questions and remarks. Professional intake, processing and monitoring are prerequisites for efficient delivery of any kind of service, whether they refer to facility management services, IT services, maintenance aspects or any other business support service.
Although self-service is great for many standardized requests, the service desk is an important customer-facing entity for special services, people, or situations. Service desk employees need solutions that allow them to answer questions immediately, enter fast requests, and start processing automatically. Managers and back office specialists need relevant solutions to validate, dispatch, contract, monitor or analysis requests and associated work orders.
Planon Universe for Corporate Real Estate and Facility Managers is an IWMS platform with true role-based interaction, including service desk employees, service managers and back office specialists.
In this webinar you will learn:
- What are the benefits of integrated services management
- How an IWMS enables process standardization and automation
- How Planon ProCenter enables different interactions for different job roles
- What a customer experiences in a service desk and back office as part of an integrated process
To view this free webinar, simply complete the form.