The ambiance of ambience: How AI changes occupant experience

Smart buildings are driving innovation to user-centric services

Throughout history, the interaction of humans with technology has been pretty much one-sided. We turn our technologies on and off, operate and guide them in their tasks, and use our senses to monitor their operation.

However, in recent years the nature of this relationship has shifted. What seems to be emerging more and more is the “smart environment,” a long-predicted phenomenon in which a place – such as a workplace - can respond without our explicit intervention.

This article explores how smart features of a building could be used to provide additional services for its occupants.

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This article originally ran in Work & Place in spring 2019 and was written by David Karpook, Vice President of Operations, Planon North America.