Workplace Meeting and Discussion

The Future of FM Services Delivery is Experiential

5 industry experts explore Total Experience for facility services

Offering Integrated Facility Management (IFM) services is a rapidly evolving customer demand that facility service providers can no longer ignore. Unfortunately, it is not something that can be switched on within a day. IFM is a complex service solution and requires a sophisticated approach to service delivery.

This trend not only affects the type of contract facility service providers have with their clients. It also increases the number of stakeholders that influence the identification and delivery of facility services. This and the fact that FM is not just about buildings anymore, but about the different people inside it - including their emotions and experiences - highlights the importance of moving towards a Total Facility Experience (TFX) strategy.

‘Instead of just servicing buildings, facility service providers now aim to deliver happy end-users every single day.’ – Peter Deroover

Total Experience is identified as a Top Strategic Technology Trend for 2022 by analyst firm Gartner. Based on this trend Planon defines TFX as a multifaceted theme within the built environment that combines Multi Experience (MX), Customer Experience (CX), User Experience (UX), and Employee Experience (EX).

This e-book highlights key findings from the interviews and is a great starting point to help facility service providers understand the role they can play in designing the experience of the built environment around the needs of the people who live in, work in, and enjoy it.

In this e-book, Planon aims to provide a holistic view of the latest strategic trend in facility services, by interviewing a panel of 5 industry experts:

Peter Deroover

Director of Sales at Atalian

Lara Paemen

Managing Director EMEA at IFMA

Matthias Peter

Head of Business Development at Honegger

John Raspin

Partner & Director, Energy
& Environment at Frost & Sullivan

Niclas Elfström

Management Consultant at EY

Please fill out the form on this page to obtain a free copy of this e-book.

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