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Integrated Services Management

Planon Integrated Services Management is one of the five solutions in Planon’s Integrated Workplace Management Solution (IWMS): Planon Universe for Corporate Real Estate and Facility Managers.

The Planon Integrated Services Management solution supports you in creating operational excellence in delivering both people centric and workplace related support services including catering, cleaning, security, employee services, visitor services, problem and incident management, as well as any other services that are requested by your organization’s workforce. By registering all services agreements and contracts for both the demand and supply in one central database, you can constantly monitor performance and improve the quality and efficiency of execution. The extensive support of workflows allows you to easily streamline and integrate services processes from multiple disciplines including FM Service Management, IT Service Management and HR Service Management within one integrated solution. By connecting both your customers and your suppliers to this solution, you achieve full chain integration. This ensures excellent control and transparency in service delivery and supports easy implementation of changes in your sourcing strategy.

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Discover Planon's solution for integrated services management

Structure and maintain data in Planon Integrated Services Management solution

The standardization and definition of your services offering is the starting point for professional and integrated services management. Registering your services catalogues, cost centers, budgets, service level agreements with customers, and supply contracts with providers allows you to support and monitor operational service delivery processes and associated costs and quality.

Ready to use processes in Planon Integrated Services Management solution

The Planon Integrated Services Management solution streamlines and supports the planning, execution and monitoring of all services processes that are requested by your organization. By integrating multiple suppliers and disciplines of FM, IT, and HR into unified processes, customers gain a better service at a lower cost.

Valuable management information in Planon Integrated Services Management solution

Operational output and management information are both key to identifying quality improvements and cost savings opportunities in your organization, including understanding the performance of your suppliers, your customer satisfaction, actual costs versus agreed budgets, upcoming contract expirations , the number of catering request per department, and the number of IT incidents per month.

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Why Planon?

  • Integrated by design with all other Planon solutions
  • Supports integrated processes for both professional service providers and internal support organizations
  • Extensive monitoring on contractual agreements and SLA’s, quality control and customer surveys
  • Customer interaction based on the ‘Click-Call-Face’ concept with Planon Apps, Planon Self-Service and Service Desk support
  • Full chain integration with service providers that increases both sourcing flexibility and transparency

GLOBAL INTEGRATED SERVICES MANAGEMENT SUCCESS STORIES

Case Study - Shell Real Estate

One of the largest IWMS rollouts globally started in several locations in the Netherlands and the United Kingdom – including the Shell Centre in London – where the Planon solutions were first put into action. Based on the success in those locations, a global blueprint and rollout was developed.

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Case Study - Unilever

Ian Dunning, Global Facilities Director: “Planon’s global IWMS enables us to achieve our goals.”

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