Ready to use processes in Planon Integrated Services Management solution

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The Planon Integrated Services Management solution streamlines and supports the planning, execution and monitoring of all services processes that are requested by your organization. By integrating multiple suppliers and disciplines like FM, IT, and HR into unified processes, customers gain a better service for less cost. The standard integration of this solution with Planon’s Asset & Maintenance Management solution allows you to contract and monitor both building related hard services and people centric soft services from within one solution. The solution contains preconfigured processes and workflows for many operational FM and HR services and a standard implementation of Information Technology Infrastructure Library (ITIL) for IT Service Management. Planon Apps, Planon Self-Service and Planon Mobile Field Services ensure an easy and efficient connection for both customers and tradesman, resulting in a full end-to-end solution for all stakeholders.

Why Planon software

  • The Integrated Services Management solution is fully connected with other solutions in Planon's IWMS like Space & Workplace Management and Asset & Maintenance Management
  • Multiple disciplines are integrated in one solution and can easily be extended with additional disciplines, services and workflows
  • All stakeholders like customers, front office coordinators, back office managers, tradesmen, and external providers are interconnected in one single solution
  • Easy and configurable integration with SAP or other financial systems for invoicing processes
  • Very simple and intuitive to use Self-Service portal and Smartphone Apps for customers to enter service request, report incidents or query actual progress

Your benefits

  • Reduced costs by increased efficiency in processing and delivery of services
  • One-stop-shopping for customers by integration of multiple disciplines
  • Anytime, anyplace, easy access to services that enable business productivity
  • Continuous monitoring that increases service quality and customer satisfaction
  • Full chain integration that supports flexibility in your sourcing strategy

The Planon Integrated Services Management solution supports processes that unify customers and all delivery stakeholders in one end-to-end and integrated solution. The unique combination of Smartphone Apps and Self-Service portal for service requests, the ready to use processes for real time monitoring, and mobile tools for operational execution, ensures full chain integration that results in a highly efficient processing. By integrating people and workplace centric services from multiple disciplines like FM, IT and HR in one single solution, you offer your customers a single point of contact for any service requests, incidents or questions. Preconfigured workflows ensure a seamless connection with applicable back offices and specialists. All processes are interconnected, use the same data, and are integrated with other Planon solutions to maximize the benefits from having a truly Integrated Workplace Management System.

Integrated Service Desk:

Integrated Service Desk:

  • Process any service requests, incidents or questions for any discipline from beginning to end, track the incoming call, through acceptance, assignment, execution, through the final closing
  • Enter new calls easily and quickly, avoid redundant registrations of incidents, use the built-in knowledge base for questions and prompt problem solving
  • Automate approvals, internal assignment or external dispatching of work by standardized workflows and proactively monitor service level agreements, costs and quality of execution
FM Service management and execution:

FM Service management and execution:

  • Execute catering, cleaning, waste diposal, security and workplace services request, register costs and time spent, stock control and delivery details
  • Support reservations of facilities, events, travel services, visitor registration, parking and hospitality services
  • Manage access authorizations, security plans, issued keys, locks and associated locations
IT Service management and execution:

IT Service management and execution:

  • ITIL based processes for Incident-, Problem-, Change-, Configuration-, and Release Management
  • Easy to use and maintain Knowledge Base to drive fast problem solving based on shared knowledge and experience
  • Integrated Configuration Management Database (CMDB) that supports all processes, networked assets and visualizations to track impacts, easy search functions for any CMDB component
Monitoring and control:

Monitoring and control:

  • Proactively monitors the execution of any service request or incident according applicable service level, agreed timelines, costs, and quality
  • Built-in alerts that automatically pop up and inform you about upcoming or potential escalations, exceeding timeliness or budgets, or excessive backlogs of incidents
  • External notifications that send alerts to relevant email addresses, SMS messages to specific mobile numbers, or instant messages to preferred social media
Customer feedback and quality control:

Customer feedback and quality control:

  • Give requestors automated feedback per email or web based Planon Self-Service regarding the status of a request, the planned delivery, delays and actual costs
  • Support easy customer feedback on the perceived service, timing and quality when a request or incident is closed
  • Execute objective quality control surveys based on predefined Key Performance Indicators (KPIs) and easy to use mobile tools

Learn more!

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