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September 17, 2015

What a flight and day-to-day facilities challenges have in common

Last year I went with my family to the splendid Cap d’Agde in the south of France. We had arranged and booked everything in advance. From flights and accommodation, to the highlights we wanted to visit. To make it as easy as possible for ourselves, I had booked a car online, which we would collect directly at the airport.

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Once we had landed at the airport, my wife and children waited for the luggage to appear, while I collected the rental car. At the car-rental desk it appeared that the travel agency had forwarded our flight times, so that the car-rental company had automatically been warned by the system of our expected arrival time. Even before our bags were on the carousel I was waiting with the rental car. It all ran like a well-oiled machine, and only five hours after we had set off, we arrived at our destination.

A couple of years ago, the same trip would have taken twice as long. Now in 2015, because the parties concerned collaborate better and the processes are coordinated, it’s absolute child’s play to travel between countries.

My holiday illustrates how organizations are attuning their processes mutually to give the client better service. In the property and facility management field, we are also working continuously on streamlining the associated processes. That is why this insurance company has simplified its booking process and Radboud University offers its students the easy ability to reserve a workstation through online apps and kiosk pillars. In the future we will be able to organize even more affairs more efficiently with the help of technology. A positive development, I believe.

For us this “process optimization” worked out well. Not even an hour after we had landed, we were already enjoying a refreshing dip in the sea. In this way, your holiday starts when you close your front door. Brilliant!

Marcel Groenenboom
General Manager Planon BeNeLux & UK