Customer Portal customer-icon
December 10, 2015

Why apps want to know everything about you

Access to photos, location, and contacts. Disclaimers displayed when apps are downloaded are hardly ever read, but people do like to use the additional options it offers when they use these apps. Convenient and dangerous at the same time, because personal details on a smart phone can easily end up in the public hands of the app makers or third parties. Where do we draw the line between user-friendliness and privacy sensitivity?

Webinar - How specialized mobile solutions improve field services execution

Learn about the advantages of implementing the Planon Mobile Field Services app to improve the productivity and flexibility of your field engineers. 

Watch webinar

There are a multitude of applications that make life easier. There are for instance apps that can adjust the thermostat or dim the lights. There are apps for modern cars that make it possible to read all of the car’s data: tire pressure, fuel level or battery status.

The downside of control
All of them are convenient, but they also have a downside. The app from the car manufacturer also wants access to the photo gallery on the phone, without the user being aware of what the app does with that data. Such requests often do have a function, for instance because you have to be able to forward a photo in the specific app in the event of damage or a breakdown. That does not mean the app maker is constantly looking at your photos, it merely enables the user to send photos when he needs to.

Service engineers can also use a mobile application to view work orders and change statuses. For example, when a service engineer notices an expansion tank needs maintenance, he can report it and add a photo. Convenient, but it means the app requires access to the photo gallery that holds the photo.

Difference between operating systems
There is a considerable difference in terms of permissions between various operating systems on mobile devices. In Android, you are asked only once to accept all permissions while installing, while iOS gives you the opportunity to select the rights for each app after installation.

iOS asks you if an app can use your camera or location, for instance. If you decide against it, you can still use the app, but not the functionality for which that permission was required. You can still change it in the settings later on. Android does not give you that option: it’s all or nothing. If you do not agree with certain permissions, you will not be able to install the app.

App as an extension of business software
More and more organizations see apps as a serious activity and an app is often an extension of the business software. For developers of professional apps, quality and security come first, because that determines how successful the app is. The safer the app, the better it is for the user, and the more often the app is used, which is better for the developer.

As such, paying close attention to privacy is in the interest of developers of apps for professional environments. The dangers lurk in private apps such as games, social media, photo apps that may have access to the same sources on the mobile device as the business applications. It is therefore wise to regularly check the privacy settings on a smartphone: examples are authorizations and security.

Employers do not always point this out, the responsibility often lies with the user. Fortunately, there is always the option of deleting an app.

Vincent Henricks
Product Manager Integrated Services Management