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Dussmann Group focuses on client needs with Planon software

~ Global service provider expands Planon technology to support client base ~

February 25, 2019 – Planon announced today that the Dussmann Group has selected a global license of Planon Universe for Service Providers. This is an important step in achieving the process efficiency and client support goals of the Dussmann Group strategy: 2023, Dussmann Next Level.

“Our goal is to go to the next level with innovative services for the wide range of challenges that confront our clients. This means creating service packages that are customized and flexible. Ultimately, we seek the best available solution for the client,” said Dr. Wolfgang Häfele, Dussmann Group executive board spokesman responsible for facility management operations in the German-speaking regions. Dussmann Group is consistently increasing the deployment of new technologies, and investing in the digitalization of both operational and administrative processes and in new support technologies.

In a drive to achieve this goal, Dussmann Group has evaluated the status quo. This includes current use of Planon’s IWMS software, which is referred to as DIAS (“Dussmann Integrierte Auftrags Steuerung,” which translates to Dussmann integrated work order management).

“In technical services, we have made a quantum leap with DIAS,” said Dr. Wolfgang Häfele. “It enables us to control servicing and inspection and to provide our clients with meticulous documentation.”
For the past three years, Dussmann Group has deployed DIAS for its technical services management. However, Planon has since released Planon Universe for Service Providers, an enterprise operations platform designed specifically for facility management service providers, and the Dussmann Group started looking at expanding its use of Planon to encompass more processes and replace redundant systems. The new system will be called DIAS 2.0.

“Our priority is to provide transparency and create added value for our clients. Planon’s FM-specific platform Planon Universe for Service Providers will play an important role in achieving this goal,” said Wolfgang Häfele.

There were numerous reasons for selecting Planon Universe for Service Providers. The new GDPR regulations have introduced the need for stricter data and IT security to ensure the safety of client data, including the storage of data exclusively in Germany. In addition, the Dussmann Group is confident that Planon can provide dedicated, knowledgeable consultants with facility management expertise.

With 64,500 employees in 17 countries, the Dussmann Group provides services for people, by people. The largest service division, Dussmann Service, provides technical services, catering, security, reception, cleaning, surgical sterilization, commercial facility management and energy management from a single source. In 2017, the Dussmann Group generated total sales of 2.22 billion Euros.