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June 16, 2014

Banque de Luxembourg implements a single software solution to centralize multiple business support services

June 16th,  2014Banque de Luxembourg has recently centralized several business support departments across the organization. The international bank has selected Planon's Integrated Workplace Management System (IWMS) to manage their FM contracts, end-user requests and workplaces in an efficient and effective manner.

Banque de Luxembourg is one of the most important financial institutions in Luxembourg. The bank employs 800 people across branches in Luxembourg and Belgium. Planon has several other clients in the financial industry, including PGGM, UniCredit, BB&T and European Stability Mechanism.

The recent centralization of all business support activities fuelled the organization's need for a common software solution that supports this new way of integrated processing of services. After a thorough evaluation, Banque de Luxembourg selected Planon Accelerator, a ready to use best-practice that includes standardized processes for Real Estate, Space & Workplace, Maintenance, Integrated Services and Sustainability Management.

Planon Accelerator will be used to manage all technical, regulatory and administrative contracts, which were managed manually. The software also allows end-users to create and track requests for support service assistance. Work requests are not only processed by Planon's software, they are also available on mobile devices for field engineers. Additionally, the software will be used to book workplaces and meeting rooms more efficiently.  This new solution allows Banque de Luxembourg to increase the quality of business support services, driving employee satisfaction, productivity and cost efficiency in one go.

“It is great to see how Banque de Luxembourg uses the Planon solutions to align and integrate its employee services with the core business goals”, says Pierre Guelen, CEO and founder of the Planon Group.