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Blogs | 10/07/2016
Give your reception process a glimmer of Disney magic

Hospitality can use new technologies (and a little Disney magic) to take customer service to the next level. 

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Blogs | 07/14/2016
Moving away from the traditional service desk

Integrating a service desk to handle requests related to FM, IT, and HR can bring many benefits, but only when the staff is trained properly. 

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Blogs | 05/04/2016
Does the Generation Gap Really Exist in the Workplace?

A recent study on the impact of the arrival of a new generation of employees in the workplace suggests that this upcoming “app generation” will not connect well with… 

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Blogs | 01/07/2016
Where will you meet in the offices of the future?

Thanks to technology, people are more flexible, but how flexible is the space where people work? 

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Blogs | 12/10/2015
Why apps want to know everything about you

Apps are now seen as an extension of business software. For developers of professional apps, quality and security are priorities. But, what about privacy? 

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Blogs | 08/27/2015
Think in opportunities. Use innovative start-ups as eye-openers

Do you think in opportunities? The more intelligently you work with data, the more valuable it becomes. And the more you can achieve with it. 

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Blogs | 07/30/2015
Five lessons on agreements we can learn from Europe

Production and service provision processes are becoming increasingly complicated. Proper planning is necessary for clarity and transparency in agreements. 

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Blogs | 05/28/2015
Self-service rather than the service desk, or the other way around?

One size does not fit all. Organizations must find the right mix of self-service and service desk offerings to optimize their core practices. 

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