Hospitality can use new technologies (and a little Disney magic) to take customer service to the next level.Learn more
Blogs | 05/04/2016
Does the Generation Gap Really Exist in the Workplace?
A recent study on the impact of the arrival of a new generation of employees in the workplace suggests that this upcoming “app generation” will not connect well with…Learn more
Blogs | 08/27/2015
Think in opportunities. Use innovative start-ups as eye-openers
Do you think in opportunities? The more intelligently you work with data, the more valuable it becomes. And the more you can achieve with it.Learn more
Blogs | 07/30/2015
Five lessons on agreements we can learn from Europe
Production and service provision processes are becoming increasingly complicated. Proper planning is necessary for clarity and transparency in agreements.Learn more
Blogs | 05/28/2015
Self-service rather than the service desk, or the other way around?
One size does not fit all. Organizations must find the right mix of self-service and service desk offerings to optimize their core practices.Learn more