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Blogs | 05/28/2015
Self-service rather than the service desk, or the other way around?

One size does not fit all. Organizations must find the right mix of self-service and service desk offerings to optimize their core practices. 

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Blogs | 01/08/2015
Psychology and Facilities Management: how do you create more hospitality?

As a facility manager, process-oriented automation can help generate a greater hospitality and improve customer/user satisfaction. 

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Blogs | 11/25/2014
Self-Service: guidance for successful implementation

Employee Self-Service is a proven concept in FM, IT, and HR that improves services accessibility and increases efficiency in processing and delivery. 

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