Account Manager North America

Account Manager North America

Planon North America is looking for key account managers to serve as client success executives to nurture and maintain excellent relationships with our clients in the U.S. and Canada. As a Key Account Manager, you will oversee all activity and communications with clients, proactively respond to client needs, advise and guide clients on their smart workplace technology journey, and serve as a resource for additional solutions that serve our clients’ best interests. You will be the first line of accountability for client satisfaction and growth.

The successful candidate for this position is a dynamic, independent thinker, who is able to understand our client’s business needs, anticipate client requirements, and provide swift resolution to any client issues or demands. As the face of Planon to our customers, your role is critical to our ongoing growth and success!

You will successfully fulfill this role by:

  • Owning and maintaining positive executive level and stakeholder relationships with clients while ensuring excellent client satisfaction;
  • Ensure a long-term business relationship with your assigned accounts, including handling product add-ons and enhancements, managing contract renewals, facilitating partner solutions, customizations, additional services, etc.
  • Conducting regular business reviews with clients to assure a high level of satisfaction with Planon products and services;
  • Developing in-depth knowledge of Planon’s software, services, partner products and services, and related industry offerings sufficiently to be an effective advisor to the customer;
  • Defining and implementing Strategic Account Plans for assigned accounts, using approved models, to identify and position additional client activity and business opportunities;
  • Uncovering opportunity needs, developing solution/value propositions, and identifying upsell opportunities.

Profile

A company is nothing without its people. Our diverse group of employees is the heart of our culture and the key to our collective success. To be successful in this role, you will need to be pro-active, intuitive, and results-driven.

Our ideal candidate meets the following criteria:

  • A proven track record in SaaS Account Management within the facilities management industry (e.g. CAFM, IWMS, BMS, FMIS).
  • You are customer-centric and detail-oriented.
  • You are entrepreneurial and consultative.
  • You have experience working with large enterprise clients.
  • You have experience working with cross functional teams with delivery on solutions.
  • Based in North America (East-coast based).

We offer

A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences.

Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.

Partnership with Schneider Electric
Our strategic partnership with Schneider Electric, a global leader in energy management and automation, enhances our ability to deliver innovative smart building solutions. Together, we are committed to driving progress in sustainability and technology, empowering us to shape the future of smart building management.

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Do you love building connections? So do we! Apply now.

Frequently Asked Questions (FAQ)

We know that a company is nothing without its people. Our diverse group of employees is the beating heart of Planon, and the key to our collective success. From celebrating both the big and small wins, to home working, we understand that company culture is a number one priority. Excitement, enjoyment and fun are integral to who we are and help to create a shared sense of belonging. Not only do they power our success, but they also encourage our drive and resilience.

Crucial to the personal and professional development of our people is maintaining a continuous learning culture. The Planon Academy has been set up for this reason. We encourage our people to show self-leadership, impact their personal growth and fulfil their career potential by using the range of support and tools. At the end of the day, it’s your career - we want you in the driving seat.

Our managers play a very important role in driving the talent and career development of our people. To support them in their role, we offer a specific management learning programme.

With our Healthy Hybrid Workplace framework, you have the freedom to work in a way that suits you, whether that’s from the office or home. You have the flexibility and autonomy to make sustainable choices that work for you. We believe in the benefits of coming together at the office, but we also embrace the many possibilities that working from home offers. Your wellbeing comes first.

Our application process consists of five steps:

  1. Introduction call with a recruiter
  2. First interview
  3. Assessment
  4. Second interview
  5. Offer

Learn more about our application process.

First of all, you will receive an attractive salary and benefits package. Secondly, our employees enjoy a healthy work-life balance and have multiple opportunities to grow.

Learn more about the benefits specific to your country.

Alongside developing smart sustainable building management software to support our clients on their journey to net-zero buildings, we are investing in improving the sustainability of our own operations.

In our daily activities, we adhere to sustainable business practices. We include these practices in our company values and standards, which are implemented in several ways. The UN Sustainable Development Goals play a leading role in our decision-making, and we aim to report under the CSRD and the GHG Protocol.

Learn more about Planon’s impact

We value a working culture that excludes nobody. DEIB (diversity, equity, inclusion & belonging) is essential to our company and the key to unlocking the maximum potential of our individuals and teams. In everything we do, we try to break down barriers and build connections. We focus on diversity when it comes to our people, new hires, management, and leadership. We recruit, employ, and promote our colleagues based on their qualities and abilities, and do not discriminate in any manner.

Internal education also plays a big role in our DEIB programme. The programme includes internal courses and regular workshops on topics such as how to be a hiring manager, overcoming bias and intercultural competence. The global nature of our organisation and colleagues means we especially value these competences.

Planon has offices in 16 countries. The headquarters are in Nijmegen, the Netherlands.

You are more than welcome to submit an open application here. We will contact you as soon as possible.

Schneider Electric is a global industrial technology leader bringing world-leading expertise in electrification, automation and digitisation to smart industries, resilient infrastructure, future-proof data centres, intelligent buildings, and intuitive homes.

At Schneider Electric and Planon, we're building the future together. As a new colleague, you will be joining a partnership that's redefining what smart buildings can do. Our solutions bridge the gap between building systems (OT) and business processes (IT), transforming data into clear, actionable insights. This is where you come in: helping our customers to create buildings that drive innovation, operational efficiency and sustainability.

Together, we empower our customers to lead and inspire, crafting spaces that are efficient, optimised and have a positive impact on both our users’ lives and our planet.

These are the steps of our onboarding process:

  1. You will receive a welcome letter with information about your first working day.
  2. Your manager will welcome you on your first day and give you a tour of the office.
  3. You will collect your laptop and other assets from IT and visit HR to finalise the administrative onboarding.
  4. You follow the three-day online induction course by the Planon Academy.
  5. After your probation period, your manager discusses the continuation of the employment contract with you.

Apply now

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