Accelerate your journey to digital maturity
As Integrated Care Boards (ICBs) and NHS Trusts prepare for crucial digital maturity assessments, Planon provides the unified platform required to demonstrate excellence, compliance and efficiency in estate and asset management.
Planon’s alignment with the digital maturity assessment framework
NHS England’s (NHSE) Estates & Facilities Digital Maturity Assessment (E&F DMA) is built around four key pillars:
- Well Led
- Ensure Smart Foundations
- Safe Practice
- Support Workforce
Each of these pillars comprises 15 domains, each assessed on a scale from Level 1 (least mature) to Level 5 (most mature). The DMA, structured around the What Good Looks Like framework and designed to drive the national ambition of 'Moving from Analogue to Digital,' directly aligns with the core capabilities of Planon's solutions. By providing a data-rich environment and fostering a digitally-driven, data-centric culture, Planon helps Trusts move up the assessment's maturity scale.
Planon’s comprehensive suite of tools empowers organisations, facility managers and other stakeholders to transform their operations and score highly across all domains and pillars.
How Planon accelerates digital maturity in healthcare estates
Our range of solutions enables NHS staff and other healthcare providers to advance their digital maturity by unifying data, driving strategic decision-making, prioritising user adoption, optimising core processes through automation and ensuring robust health, safety, and governance compliance.
1. A unified data foundation
A key consideration for digital maturity is a single, authoritative source of truth. Planon’s solutions can help ICBs and NHS Trusts eliminate the fragmentation caused by siloed data, replacing disparate spreadsheets and legacy systems with one unified platform for estate and asset management.
Our scalable, configurable solution is designed to capture every detail of your estate, from the spatial data required for utilisation reporting, to the monitoring equipment that enhances occupant wellbeing, ensuring consistency and future-proofing your data strategy. Everything is accessible, everything is auditable, all from a single, integrated source of truth.
By consolidating your data, you gain the clarity needed to verify security, drive interoperability and ensure that all stakeholders, from clinical directors to facilities managers, are working from the same, reliable information base.
- Configurable dashboards and compliance reports
- Full audit trails for all actions and assets
- Extensible data model built for future growth
2. Driving data-driven strategic decisions
Digital maturity is measured by the quality and speed of an organisation’s decision-making. Planon transforms passively collected data into real-time KPIs that leaders can leverage to move from reactive maintenance to a proactive estate strategy.
Organisations gain immediate visibility into their maintenance backlog, allowing resources to be dynamically reallocated to high-priority or clinical risk areas. Crucially, the platform provides continuous monitoring of statutory compliance needs, ensuring critical deadlines are never missed.
Our platform also integrates directly with IoT sensors, turning healthcare estates into smart environments that feed operational data back into the system for predictive interventions. By making performance-led decision-making a standard operational procedure, you demonstrate a fully mature, optimised and financially prudent approach to running the estate, enhancing patient care by reducing downtime and operational risks.
Real-time KPIs on maintenance backlog and statutory compliance
Integrated IoT sensor data for predictive maintenance
Track energy and carbon performance by site/building
3. A user-centric approach
True digital maturity isn’t simply about investing in the latest software - your employees have to be able to use it. High user adoption is required across every level of the organisation - from the C-suite to the frontline engineer and clinical staff.
Planon is designed to make interaction seamless and intuitive. Our self-service portal and mobile app empower staff to quickly report issues, find resources, and manage room or desk bookings without needing to call the helpdesk, freeing up valuable FM resources.
For frontline teams, our dedicated Planon app embeds digital processes into daily tasks, ensuring data capture is easy and instantaneous. Engineers, porters and cleaners use the app to receive optimised work orders, confirm completion and update asset statuses in real-time. By simplifying complex processes into user-friendly digital tools, Planon ensures that the benefits of your digital transformation are felt by everyone.
- The Planon app and self-service portal enables end users to create room/resource bookings and service requests
- Engineers have access to a dedicated mobile functionality with offline capability embed digital processes into daily tasks for engineers
4. Optimising people and processes through automation
Efficiency is the practical outcome of digital maturity. Planon delivers this through deep system integration with existing healthcare IT systems, ensuring interoperability and a smooth flow of data without manual input being required. This takes the burden of scheduling away from managers via automated PPM scheduling, ensuring all planned preventative maintenance is executed on time, following mandated frequencies and reducing unexpected failures.
Beyond technical maintenance, Planon embeds various daily tasks, including catering, cleaning, and portering, into digital work processes. This ensures these critical, patient-facing support services are delivered efficiently, with auditable standards met at all times. Further advantages stem from providing supervisors with up-to-date information on engineer availability, last assigned location, skills and certifications, drastically reducing travel time and improving first-time resolution rates.
- Seamless integration into existing IT systems
- Automated Planned Preventive Maintenance (PPM) scheduling
- Optimised engineer and resource allocation based on location and skill
- Digital embedding of daily tasks (catering, cleaning, portering)
5. Health, safety and compliance
For healthcare providers, digital maturity assessments place paramount importance on governance, as well as on mitigating patient and staff risk. Planon is a secure, cloud-hosted SaaS solution that is ISO 27001 certified, maximising data security and compliance with the highest international standards. Our platform integrates with industry benchmarks like SFG20 to ensure that all maintenance tasks comply with the most up-to-date industry standards, providing an auditable safety net for healthcare teams.
In addition, the system provides dedicated compliance dashboards that track adherence to schedule for critical assets, including fire safety checks, lift safety checks, and any other statutory time-based maintenance schedules. Governance is enabled by configurable approval workflows for maintenance tasks, ensuring a transparent sign-off process.
Robust role-based access control limits data and functionality access strictly by job role, maintaining data integrity and security across the estate. This complete compliance framework offers clear evidence that your organisation meets and exceeds the safety and governance requirements expected of a modern, digitally mature healthcare provider.
- SFG20 integration ensures maintenance regulations are met
- Compliance dashboards for tracking adherence to statutory maintenance schedules
- Cloud-hosted SaaS platform (ISO 27001 certified)
- Built-in approval workflows and role-based access control
Ultimately, a partnership with Planon helps NHS Trusts efficiently and accurately complete the E&F DMA by providing the tools that underpin a high level of digital maturity. The result is more than just a high score from the E&F DMA assessment. It's a foundation for a truly data-rich environment that will enhance the efficiency and effectiveness of Estates and Facilities functions, directly supporting the delivery of world-class healthcare.
Learn how Planon’s solutions can help you meet the four key pillars that make up the NHSE E&F DMA. Ensure your digital governance, data security and smart solutions are as good as they can possibly be. Most importantly, establish solid technological foundations that grant patients an optimal experience.