By rethinking service delivery through the lens of customer experience, you can transform day-to-day operations into a powerful driver of loyalty and growth. Research by Verdantix revealed where field service teams should focus their investments, which KPIs matter most, and how to overcome common operational challenges.
But the research also uncovered three critical roadblocks that hold teams back from delivering a superior customer experience. In this webinar, we’ll unpack each one and explore strategies to overcome them:
Weak User Adoption Rates: A significant 60% of organisations report user adoption as a major barrier to realising the value of new solutions, keeping them stuck with inefficient legacy systems.
Crippling Data Silos: A staggering 78% of service-centric businesses say fragmented data from disconnected systems is a significant challenge, directly obstructing real-time decisions and cross-departmental coordination.
Constrained Budgets: A lack of resources is a critical obstacle, with 79% of firms citing limited budgets as a significant barrier to adopting the technology needed to improve service delivery and drive customer satisfaction.
Why Watch?
Walk away with practical strategies to overcome these obstacles, build stronger customer relationships, and position your service organisation for long-term success.
Ready to learn how to overcome these roadblocks?
Fill out the form to watch this virtual event on-demand!
Meet the Speakers
Claire Stephens
Research Director, Real Estate & Built Environment
Verdantix
Henry Kirkman
Industry Analyst, Industrial Transformation
Verdantix
Derrek Clarke
Senior Solution Marketer,
Field Services
Planon