Webinar recording Turning Field Service into a CX Powerhouse | Planon

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Our solutions
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- Facilities
  - Integrated Workplace Management Solution
    - Increase workplace productivity and cost efficiency
      Achieve great organisation performance through improved efficiency, quality in processes and reduced costs with our IoT-enabled IWMS.
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      What`s included
      
      Real Estate Management
      
      Space & Workplace Services Management
      
      Asset & Maintenance Management
      
      Energy & Sustainability Management
  - Campus Management Solution
    - Unlock smart and sustainable campus operations
      Drive efficiency, sustainability and improve the campus experience with our fully integrated solution for higher education.
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      What`s included
      
      Asset & Maintenance Management
      
      Space & Workplace Services Management
      
      Real Estate Management
      
      Energy & Sustainability Management
  - Lease Accounting Solution
    - Ensure compliant lease accounting and integrated portfolio decision making
      Keep your compliant lease management, calculation of profit & loss related costs, cash flows and balance sheet parameters for leases updated with our Lease Accounting Solution.
      See how you can stay compliant
      
      What`s included
      
      Lease Administration
      
      FASB & IASB Lease Accounting
      
      ERP Integration
      
      360⁰ view
  - Planon for SAP S/4HANA®
    - Connect Real Estate and Facilities Management with SAP S/4HANA®
      Integrate smart, sustainable building management for a future-ready IT landscape.
      Combine Facilities, Real Estate, Finance, and Procurement for faster, more efficient decision making and streamlined costs.
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- Real Estate
  - Commercial Real Estate
    - Take your real estate projects to new heights
      Transform the way you manage real estate projects with our innovative solution. Streamline operations, boost performance, and promote sustainability.
      
      What`s included
      
      Portfolio & Asset Management
      
      Property Management
      
      Development Management
      
      Project Control
  - Corporate Real Estate
    - Align your real estate with your dynamic business needs
      Stay on top of your real estate portfolio with technology that gives you a consolidated view of your holdings, the ability to plan strategically for future needs, and management tools that keep you in control of leases, projects, transactions and finances.
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- Field Services
  - Accelerate your business and customer value
    Connect with your customers towards stronger relationships through transparent communication, efficiency and innovation with our Planon Field Services solution.
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    What`s included
    
    Hard-FM Technical Services
    
    Soft-FM Services
    
    Energy & Sustainability Services
    
    Space & Real Estate Services
- Our ecosystem
- Our platform
  - Get ready for digitisation and innovation with our Open Application Platform
    Optimise your building performance with one integrated open platform that connects any type of internet technology
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    The tools you get
    
    AppBuilder
    
    IoT Services
    
    Data & Analytics Services
    
    Integration & Configuration Tools
    
    Planon Cloud & Planon Live
- Our marketplace
  - Explore specialised applications in Planon's marketplace
    Extend your Planon solutions with our apps from the marketplace, a one-stop-shop where you can find a wide range of specialised applications
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- Services
  - Unlock the full potential of your Planon solution
    Planon services are designed to support your entire system lifecycle, from seamless implementation and onboarding to continuous learning, optimization, and expert support.
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Resources
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- Learn
  - All Resources
    - Browse our free resources
      
      E-book
      
      Connecting Real Estate and Facilities to the SAP Core
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      Articles
      
      Your Building, Your Advantage
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  - News
    - Read our latest news
      
      News
      
      J-Fall 2025 – Looking back at a buzzing event
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      News
      
      Rijksvastgoedbedrijf goes live with Planon AMM
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  - Brochures
    - Dive deeper into our products and services
      
      Brochures
      
      Planon Real Estate Management for SAP S/4HANA®
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      Brochures
      
      Planon Energy & Sustainability Management
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  - Glossary
    - Key CRE and FM terms explained
      
      Glossary
      
      Campus Management
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      Glossary
      
      Space Management: Driving efficiency and innovation in modern workplaces
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  - Blogs
    - Read our latest blogs
      
      Blogs
      
      Accelerate Strategic Portfolio Relocation: Successfully Reshoring & Friendshoring with IWMS Software
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      Blogs
      
      Making Buildings Think: The Story of AI in IWMS
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- Attend
  - Webinars
    - Join our webinars
      
      Webinars
      
      From Insight to Impact: Elevating service delivery with Objective-Based Maintenance
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      Webinars
      
      Turning Field Service Operations into a Customer Experience Powerhouse
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  - Events
    - Be part of our upcoming events
      
      Events
      
      Expert insights from IFMA Sweden Nordic Workplace 2025
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      Webinars
      
      From Insight to Impact: Elevating service delivery with Objective-Based Maintenance
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  - Demos
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      Planon Universe
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    Planon Universe
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About us
- Our company
  - Who we are
    - Planon. Building Connections.
      Planon is the recognised world leader in Smart Sustainable Building Management software. We connect buildings, people and processes.
      Learn more
      
      News
      
      J-Fall 2025 – Looking back at a buzzing event
      Read more
      
      News
      
      Rijksvastgoedbedrijf goes live with Planon AMM
      Read more
  - What we do
    - Connecting buildings, people and processes
      Discover more about the Planon software and how we can help your organisation
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      Brochures
      
      Planon Energy & Sustainability Management
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      Brochures
      
      Planon Workplace App
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  - Our leadership team
    - Meet our leadership
      Our clients have selected Planon for our ability to effectively evaluate their challenges and move quickly to deliver solutions that address their unique needs. Our experienced leadership team is committed to fostering a dynamic, engaged culture and bringing best-in-class smart building solutions to our current and future clients worldwide.
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  - Our impact
    - Making a real impact
      Planon is committed to creating a positive impact on people’s lives and our planet.
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      Climate
      
      People
      
      Trust
      
      Emphasising Environmental Excellence
      Planon is proud to have earned the EcoVadis Platinum Medal, placing it among the top 1% of companies worldwide for sustainability performance. With a remarkable score of 88/100 in the Environment category, Planon demonstrates its leadership in environmental stewardship within the software publishing industry. This achievement underscores our commitment to sustainability, innovative practices, and continuous improvement.
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  - Our history
    - Our history
      Discover Planon’s journey from its roots in a small backroom somewhere in the Netherlands to recognised world leader.
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      News
      
      J-Fall 2025 – Looking back at a buzzing event
      Read more
      
      News
      
      Rijksvastgoedbedrijf goes live with Planon AMM
      Read more
  - The Planon Group
    - The Planon Group
      Meet the companies that have joined the Planon Group over the years and added strategic capabilities to our company, strengthening our position with their own distinctive expertise and assets.
      Meet the Planon Group companies
      
      News
      
      Planon acquires Real Estate software company control.IT
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      News
      
      Planon acquires majority share in Ubigreen
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  - Where to find us
    - Our offices around the world
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  - Trust Center
    - Connecting buildings, people and processes requires trust
      We are committed to protecting the security, privacy, and availability of our products, systems, and data. Find in our Trust Center the information you need on security, compliance, privacy, and the performance of the Planon Cloud services.
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- Careers
  - Life at Planon
    - Do you love building connections? So do we!
      Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. We put our people at the heart of our company, creating an inspiring and safe environment that allows all of us to work, learn, live, and play.
      Learn how we do it
  - Our job offers
    - Interested in joining the team?
      Challenging yourself while maintaining a perfect work-life balance is the dream. View our vacancies to find your future job within our global career opportunities.
      
      View our vacancies
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- Contact
  - Our team is here to help
    We care about communicating with our users and customers. Don't hesitate to reach out.
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- Partners
  - Become a partner
    - Build connections as a Planon partner
      Join our network of partners and industry leaders, and expand your customer base or create complementary solutions.
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  - Find a partner
    - Discover our partners
      Together, we maximise business value for you. See how our collaboration with industry leaders and tech vendors opens doors.
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Meet the speakers

Portrait of Claire Stephens from Verdantix.

Claire Stephens
Research Director, Real Estate & Built Environment
Verdantix

Portrait of Speaker Henri Kirkman.

Henry Kirkman
Industry Analyst, Industrial Transformation
Verdantix

Derrek Clarke, Solution Marketeer at Planon.

Derrek Clarke
Senior Solution Marketer, Field Services
Planon