Discover What’s Next for Field Service Management
The 2025 State of Field Service Report reveals how field service leaders are using AI, remote diagnostics, and data-driven decision-making to evolve their service delivery models and stay competitive. Built on insights from 100 senior field service executives, this report delivers practical takeaways for FSM providers navigating today’s demands—and tomorrow’s expectations.
What’s inside
Tangible service gains: 88% of respondents increased asset uptime, and 75% boosted first-time fix rates using smarter tools and remote support.
AI in action: Discover how AI is transforming scheduling and dispatch, technician support and performance, and enhancing predictive maintenance
Preparing for the next-gen workforce: Explore how leading providers are equipping teams with real-time mobile access, onboarding tools, and AR-based training to attract tomorrow’s field technicians.
Sustainability and satisfaction: See how companies are aligning operations with sustainability goals and measuring customer satisfaction more consistently.
Whether you're managing field service operations, driving digital transformation, or looking to stay competitive in a shifting market—this report will help guide your next steps.
Download the full report now by filling out the form.