This white paper outlines how the Real Estate and Facility Management domain is expected to develop over the next three years.
Commercial providers of professional facility, maintenance, or real estate services have adopted facilities management software as a part of their core business to improve the planning, delivery, and quality of services. Due to the nature of their business, service providers have specific requirements for FM software, some of which are listed below.
From a functional perspective, service providers have extensive requirements in planning, dispatching, execution, and monitoring of any contracted work. Modern FM software offers mobile solutions to execute field- and maintenance services, ensures compliance with health and safety regulations, supports stock- and purchase management and allows operational controlling and monitoring.
For service providers, process standardization is business critical. It increases efficiency and flexibility, improves output and quality, and helps providers to work both profitably and competitively. Facility management software allows them to standardize business processes and workflows for multiple customer contracts in one centralized software solution.
- Financial integration
Timely and accurate billing is a fundamental part of every service provider’s business model. In most cases billing is handled by a financial system or ERP software. As the FM software includes significant billing-related data - like time-spent, travel costs and materials used - a seamless and bi-directional integration with any financial system is a key requirement for a successful implementation
- Business continuity
As facility management is their core business, the availability of facility management software is of extremely high importance to service providers. Both operational users and managers need easy, web-based access to the FM system, anytime and anyplace. International support and swift response times, safe and secure installation of new software updates, and professional data and system backups are important factors in maintaining business continuity.
Planon has developed a specific solution with unique functionalities for these service providers. Planon Universe for Service Providers is an integrated software platform that creates operating efficiency, increases customer value, and enables business innovation. Learn more about Facility Management for Service Providers in this video.