All over the world, forward-thinking facility management professionals have turned to facilities management software to efficiently manage their facilities and real estate portfolios. But many facility management professionals don’t realize that the next generation of facilities management software can also be used to strategically plan for the future of their businesses.Learn more
What do professional Service Providers need from their facility management software?
Commercial providers of professional facility, maintenance, or real estate services have adopted facilities management software as a part of their core business to improve the planning, delivery, and quality of services. Due to the nature of their business, service providers have specific requirements for FM software, some of which are listed below.
From a functional perspective, service providers have extensive requirements in the planning, dispatching, executing, and monitoring of contracted work. Modern FM software offers mobile solutions to execute field- and maintenance services, ensure compliance with health and safety regulations, support stock- and purchase management, and allow operational controlling and monitoring.
For service providers, process standardization is business critical. It increases efficiency and flexibility, improves output and quality, and helps providers to work profitably and competitively. FM software help standardize business processes and workflows for multiple customer contracts in one centralized software solution.
3. Financial integration
Fast and correct billing is an essential part of every service provider’s business model. In most cases, billing is handled by a financial system or ERP software. Because FM software includes data that is relevant to data (including time spent, travel costs, and used materials), a seamless and bi-directional integration with any financial system is a key requirement for a successful facility management software implementation.
4. Business continuity
For service provider, consistent access to FM software is of extremely high importance because facility management is their core business. Both operational users and managers need easy and web based access to the FM system, at any time and in any place. The continuity of this business is determined by factors like international support and fast response time in case of questions, safe and secure installation of new software updates, and professional data and system backups.