Planon’s Mobile Field Services Solution helps you meet challenges by rapidly and securely providing your field service team with solutions they can use on iOS and Android devices. Would you like a free 14 day trial of Planon Mobile Field Services?
Technicians across all industries are under increased pressure to improve response times and exceed customer expectations – all while staying compliant. Planon Mobile Field Services app is here to help technicians meet those challenges in a secure and mobile way. 2.16 English.Learn more
In a joint research report with Panorama, Planon discusses the disruptive technology trends in the service provider industry and our insights into the future.Learn more
As a rule, a trades or field engineer must be physically on location to finish a work request. Especially on a large site or campus or in case a field worker serves multiple customers, work productivity is heavily impacted by travel. Rather than re-entering information at the back office workplace, field operators now use mobile apps to work from their iPad, tablet or cell phone to update work statuses, query relevant information and get digital client signature on their tablet. These mobile devices and apps are realtime connected with the back office IWMS to ensure that information is always up-to-date. Field engineers can easily upgrade their mobile app version via the regular app stores like GooglePlay or Apple App Store. This reduces IT efforts and costs to deploy mobile field service apps to a broad audience of field engineers and makes sure that in a wide diversity of mobile devices all engineers use the most recent app.
Integrated software solutions for field service management supports extended functionality in customer contract management to ensure that services and work orders are executed according agreed contracts and service levels. To ensure highest productivity of the teams and individuals in the field, integrated software solutions connect with sophisticated and specialized cloud based scheduling services to ensure the most efficient resource scheduling. These scheduling/optimizing services take the availability, skills, workloads, travel and many more aspects of resources into account to plan the best possible execution of field services. After scheduling, the back office system automatically dispatches the work orders to the mobile devices of the corresponding field engineers or teams.
Legislation in health and safety and compliance with regulations has never been as omnipresent as in field engineering. Maintenance activities can potentially expose people to all sorts of hazards like asbestos, falls, injuries, fire, or electrical shocks. To enable both in-house and contracted staff to work safe, they need to proper briefing on your site, assets and processes, and they need to follow safe working practices. Mobile field applications support field engineers and contractors real-time with relevant information and workflows to ensure they work safe and according legislation. This information includes work instructions, checklists, manuals, approvals and many more. All activities on the mobile app like acceptance of work, safety checks or agreed instructions are automatically saved in the back officeback-office application for compliancy checks, reports, or analyses in case of accidents.
The number of field engineers and sizes of teams will differ during time, depending on workloads, customer contracts or special projects. Therefore, the use of mobile field service apps need to be very flexible in terms of number of users and duration of use. Innovative field service software is based on a flexible Software as a Service (Service (SaaS) subscription that includes the use of mobile apps, the cloud service and support. This gives owners/occupiers and service providers maximum flexibility to scale the field services solution easily with changing demand.
Research from multiple sources like Forrester, Gartner and Verdantix shows tangible benefits in the digitalization of field service operations and management, including technician productivity improvement up to 40%, improved service response times by 30% and reduction of travel time and cost by 25%. Other benefits include: