Planon Platform Solutions
Soft-FM Support Services
Energy & Sustainability Services
Space & Real Estate Services
Comprehensive software for Hard-FM and Technical Maintenance Management
Contract Management
Ensure teams deliver the right services while adhering to performance agreements.
Customer Onboarding
Onboard customer equipment, object, and facility data for accurate delivery of services.
Customer Services Request Management
Empower customers to request and monitor services for comfort, convenience and safety and adjust them to daily dynamics.
Read moreResources Planning and Dispatching
Easily ensure the right technicians are delivering the right services within agreed performance standards.
Read morePreventative Maintenance
Perform regularly scheduled maintenance to keep essential equipment in peak operating condition and extend its life cycle.
Asset Lifecycle Management
Gain a complete understanding of your equipment, including location, age, performance, reliability, repairs and replacement cost.
Customer Portal & Self-Service Webforms
Provide customer employees and building occupants the ability to request and follow the delivery of services or access external sites.
Emergency Dispatching
Address emergency issues quickly and efficiently to minimise disruption to your customers’ business.
Revenue Management
Improve invoicing to reduce revenue leaks and support cost and sales price calculations to improve financial risk management.
Read moreCustomer Budget Management
Gain control of operational costs by managing and staying within your budget for asset and maintenance management.
Predictive Maintenance
Save money and improve asset performance by conducting maintenance at just the right time.
Objective Maintenance
Use observations to enforce quality and performance standards matched specifically to your customers’ needs.
Materials Management
Ensure you have the right supply of service and repair items at all times to support smooth and uninterrupted delivery of services.
Knowledge Base Management
Use web forms to develop and maintain a repository of frequently encountered issues, symptoms and their possible solutions.
Subcontractor Management
Manage the contracts and performance of individual subcontractors, covering the scope of work that they carry out.
Customer Engagement Mobile App
Mobile app for flexible room booking and desk booking to deliver an exceptional workplace experience. Request maintenance, cleaning, catering, and other facility services.
Mobile Field Services App
Manage work orders and tasks from a smartphone or tablet while on the job site. This includes fast job handling, health and safety procedures, registration of time and materials, job documentation and customer sign off.
Read moreConnect for Analytics
Maximise the value of your data by linking with other enterprise sources to create and display the advanced business analytics your leadership needs.
See Planon in action
Optimise service delivery, compliance, and customer satisfaction
Maintain operational excellence
Empower mission critical field and facility teams with powerful tools to realise a quicker time to project value.
Empower mission critical field and facility teams with powerful tools to realise a quicker time to project value.
Provide customer Total Experiences
Grow customer satisfaction and loyalty by providing a total customer experience across engagement and quality of service delivery.
Grow customer satisfaction and loyalty by providing a total customer experience across engagement and quality of service delivery.
Attract and maintain skilled employees
Engage employees with smart knowledge management and seamless blended workforce integration for greater productivity and scalability.
Engage employees with smart knowledge management and seamless blended workforce integration for greater productivity and scalability.
What Customers are saying about Planon Field Services
We are delighted to partner with Planon, the world leader in real estate and facility management software. We believe that Planon’s platform will give us a competitive edge in the market and help us achieve our vision of becoming the leader in smart and sustainable services provision in the region. We are confident that Planon will provide us with the best-in-class solution and the support that we need to grow our business compliantly and satisfy our clients.
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We wanted a system that would set the market standard for ticketing management, subcontractor management and customer engagement through a dedicated customer portal. Another important consideration was that Planon had solutions that Honegger’s customers were using. This meant that integration and data collection to support service delivery would be more efficient.
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Planon is enabling us to be the differentiator among our competitors to offer a better service to our customer.
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Planon Field Services: What you need to know
Webinars
From Insight to Impact: Elevating service delivery with Objective-Based Maintenance
In this webinar, you'll explore how Objective-Based Maintenance (OBM) reshapes maintenance planning, optimises service delivery, and enhances asset performance.
Read moreWebinars
Turning Field Service Operations into a Customer Experience Powerhouse
Watch on-demand: Verdantix and Planon share exclusive insights from a recent survey and in-depth interviews with global field service leaders.
Read moreWhite Papers
Unlock new levels of efficiency and trust in field service
Learn how to modernise field service operations with AI, predictive maintenance, and hyperautomation. Practical insights for service leaders.
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