Analyst Reports
Solution configurability, global reach, and customer service highlighted as key strengths of Planon’s Platform for Asset & Maintenance Management
September 9, 2024 – Planon is proud to again be named a ‘Leader’ in the IDC MarketScape: Worldwide SaaS Computerized Maintenance Management System (CMMS) Application 2024 Vendor Assessment. The IDC MarketScape recognizes Planon’s Asset & Maintenance Management as a leading solution for its capabilities and long-term vision and strategy.
“I’m extremely proud that IDC has named Planon as a worldwide ‘Leader’ in CMMS in its latest MarketScape report,” said Peter Ankerstjerne, CEO of Planon. “This report evaluates our Asset & Maintenance Management (AMM) solution based on its current functionality and capabilities, as well as its future vision and strategy. We believe this recognition validates our commitment to delivering the best solution for our customers’ building operation needs. AMM is not just a vital component of Planon’s fully IoT-enabled Integrated Workplace Management Solution (IWMS) platform; it also serves as a fundamental element of Planon and represents the foundation of our organization. We always strive to stay ahead of the latest market trends and customer requirements, and I see this as a testament to the strong effort of the entire organization.”
The IDC MarketScape Worldwide SaaS CMMS Application Vendor Assessment is a valuable resource for evaluating CMMS vendors and understanding key criteria for choosing a CMMS technology partner.
Source: "IDC MarketScape Worldwide SaaS Computerized Maintenance Management System Application 2024 Vendor Assessment", By: Brian O’Rourke, August 2024, IDC # US51359024*
“For organizations currently considering investing in a CMMS platform, IDC encourages tech buyers to look for a solution that can, at a minimum, support reactive, planned, and condition-based maintenance capabilities. For strategic and forward-thinking organizations, IDC encourages teams to consider key topics such as solution configurability, predictive maintenance, AI, location intelligence, ESG and sustainability. IDC recognizes Planon as a leader in these capabilities,” says Brian O’Rourke, Research Manager, Enterprise Asset Management & Smart Facilities at IDC.
The IDC MarketScape report underscores several of Planon’s strengths, including:
- Planon’s notable global presence and growth strategy, which enable the company to consistently add both multinational and regional customers, leveraging its open platform approach and extensive ecosystem of implementation partners worldwide.
- Planon is among the strongest vendors in several areas of customer service, including dedicated account management, live chat, chatbot, 24/7 live support, and live support in multiple languages.
- Planon is one of the more configurable CMMS solutions available, with strengths that include the ability to create custom fields, configure access based on role, personalize each user's landing page, and configure custom CMMS workflows and approval processes. The company also provides the Planon Accelerator, which is an out-of-the-box, preconfigured, best practice implementation tool for the Planon software.
A free excerpt of the report on Planon can be obtained via the link below:
IDC MarketScape: Worldwide SaaS CMMS Application Vendor Assessment 2024 (doc #US51359024, August 2024)
*The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.