Years of acquisitions and unaligned implementations had left a global media and entertainment company juggling multiple legacy facility management systems across its corporate real estate portfolio.
Those mergers led to a bloated, decentralized, and increasingly unsustainable facility management infrastructure. With overlapping tools for ticketing, asset management, and space planning, service workflows were inconsistent, data was siloed, and reporting was nearly impossible on a large scale.
This case study explores how this Planon customer standardized key FM processes and created a single, scalable platform to support smarter decisions and more connected operations worldwide.