This white paper, by Copperberg, a content creation expert in the manufacturing sector, and Planon, explores how leading field service organizations are shifting from reactive maintenance to proactive and prescriptive services powered by AI and hyperautomation.
Unplanned downtime, low first-time fix rates, and disconnected systems are just a few of the challenges today’s field service teams face. As assets become smarter and customer expectations rise, the pressure on technicians and service leaders has never been higher.
What you’ll learn:
- How to improve field service performance, without adding more pressure on your teams
- Why Total Experience (TX) is essential for future-ready field operations
- What’s really slowing down AI adoption, and how to overcome it
- How to build trust with customers through transparency and smart service delivery
- Practical examples of using voice tech and predictive maintenance on the job
Why this matters:
Your field teams do more than fix problems, they represent your brand every day. With the right digital tools, they can solve issues faster, work more safely, and feel more confident on the job.
This white paper gives you a clear, practical guide to improving both team performance and customer experience.
Ready to elevate your service delivery and see what’s possible today?
Download the white paper: Total Experience in Field Service: Elevating Efficiency, Trust, and Proactive Performance with AI and Hyperautomation.