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Cookie policy

Effective Date: July 1, 2016

This Cookies Policy describes the different types of cookies and similar technologies that may be applied on websites of Planon Corp. (“Planon”) member of Planon Group.

We may change this Cookies Policy at any time. Please take a look at the “Effective Date” legend at the top of this page to see when this Cookies Policy was last revised. Any changes in this Cookies Policy will become effective when we make the revised Cookies Policy available on or through the Site.

What is a Cookie?

Cookies are a standard feature of websites that allow us to store small amounts of data on your computer about your visit to the Site. Cookies help us to learn which areas of the Site are useful and which areas need improvement.

You can choose whether to accept specific cookies through our cookie tool or by changing the settings on your browser. However, if you disable this function, your experience on the Site may be diminished and some features may not work as intended.

What Cookies do we use?

Below we list the different types of cookies that may be used on the Site. The Site uses both 1st party cookies (which are set by the Site being visited) and 3rd party cookies (which are set by a server located outside the domain of the Site).

Essential Cookies

Essential cookies enable you to navigate the Site and to use its services and features. Without these absolutely necessary cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features.

Cookie nameDescription of purposeWhen do cookies expire?1st party or 3rd party cookie?
PHPSESSID (ModX) To store logged in user's username and encrypted key. Without this cookie, a user is unable to proceed to areas of the web site that require authenticated access. Expires after user’s browser is closed
Session cookies expire after 30 minutes
1st party
LiveChat Provides a live chat solution for customer service. Expires after 24 months
Session cookies expire after 30 minutes
3rd party

Preference Cookies

Preference cookies collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Site accordingly.

Cookie nameDescription of purposeWhen do cookies expire?1st party or 3rd party cookie?
RTP Delivers customized content and features based on user choices and past browsing. Expires after 24 months Session cookies expire after 30 minutes 3rd party
Munchkin Records last visit and activity. Expires after 24 months 1st party

Social Media Cookies

Social media cookies collect information about social media usage. Besides, this website has buttons and icons to promote or share web pages (to “like” or “tweet”). These buttons only work when using scripts and codes that are generated by Facebook, LinkedIn and Twitter. This code generates cookies. We do not have any influence on this. Please read Facebook, YouTube, LinkedIn and Twitter’s privacy statement (which can change often) to read what they use your personal details for by using these cookies.

The information they collect is stored anonymously. The information is sent by and to Twitter, Facebook, YouTube and LinkedIn on servers in the United States. A proper level of protection of the use of any possible personal details applies.

Cookie nameDescription of purposeWhen do cookies expire?1st party or 3rd party cookie?
AddThis Tracks members/non-members of social media for behavioural advertising, analytics, market research. Expires after 24 months 3rd party
ShareThis Our website uses a widget from ShareThis which makes it quick and easy to share our content on social networks. Expires after 7 months 3rd party
Facebook Tracks members/non-members of social media for behavioural advertising, analytics, market research. Expires after 24 months 3rd party
LinkedIn Tracks members/non-members of social media for behavioural advertising, analytics, market research. Expires after 24 months 3rd party
Twitter Tracks members/non-members of social media for behavioural advertising, analytics, market research. Expires after 24 months 3rd party
YouTube Tracks members/non-members of social media for behavioural advertising, analytics, market research. Expires after 24 months 3rd party

Analytics Cookies

Analytics cookies collect information about your use of the Site, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. We use the information to analyse the Site traffic, but we do not examine this information for individually identifying information.

Google Analytics sets cookies in order to evaluate your use of the website and compile reports for us on activity on the site.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. We did not allow Google to use the statistics for other Google services. Google will not share any anonymous data with third parties. Read more about Google’s privacy policy.

Cookie nameDescription of purposeWhen do cookies expire?1st party or 3rd party cookie?
Google analytics Web traffic tracking. Expires after 24 months 3rd party
Formisimo Web traffic and interaction tracking. Expires after user’s browser is closed 1st party
Optimizely Analyses audience to improve site design and content. Expires after 10 years 3rd party
Munchkin Analyses browsing activity across sites to establish user profile. Expires after 24 months 3rd party

Advertising Cookies

Advertising cookies are set to display targeted promotions or advertisements based upon your interests on the Site or to manage our advertising. These cookies collect information about your activities on this and other sites to provide you targeted advertising. Its only purpose is to match advertisement to your profile, which makes them as relevant and interesting to you as possible.

Cookie nameDescription of purposeWhen do cookies expire?1st party or 3rd party cookie?
DoubleClick Analyses audience to improve Site design and content – conversion tracking and retargeting Expires after 24 months 3rd party
Facebook Analyses audience to improve Site design and content – conversion tracking and retargeting Expires after 24 months 3rd party
Bing Analyses audience to improve Site design and content – conversion tracking and retargeting Expires after 24 months 3rd party
Yahoo Analyses audience to improve Site design and content – conversion tracking and retargeting Expires after 24 months 3rd party

How Do I Manage Cookies?

In addition to the options provided above, you may refuse or accept cookies from the Site at any time by activating settings on your browser or by using the cookie tool provided by us at your first visit.

Enable or disable cookies

Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

You can adjust your cookie preferences by adjusting your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. The Help function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org to obtain detailed information on how to prevent cookies from being set on your particular browser.

Some tracking cookies are set by third-parties to show ads (through our website and other websites) that match your preferences. These cookies can be removed in a central location through Your Online Choices, which ensures the fact that they will not be set on any other website.

If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:

Contact us

If you have any further queries, please contact us by email at marketing@planonsoftware.com or write to us at the following address:

Planon International B.V.
Postbus 38074
6503 AB Nijmegen
The Netherlands