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17 November 2016

Good preparation is half the work, for both football and facility managers

Being the manager of a football team is about more than just coaching the players. Among other things, the coach has to be aware of the players’ health, he must prepare and produce a new battle plan each week, he needs to map out the future approach, and he also has to keep the fans happy by the team playing well. Although it’s essential to have a clear strategy and an explicit vision before the match, there’s always a chance that one of the key players might get injured or receive a red card during the match. So, as the manager, how do you ensure that the match can still be won?

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It’s expected that a football manager should prepare for unexpected situations, such as losing a key player. Ideally he will have a substitute on standby, or he can shift the field around and still get the best from the remaining players. Football managers prepare their teams for this, they are trained in alternative solutions, and the players in the field know what’s expected from them. These are lessons which are also worth their weight in gold in Facility Management. Because whether it’s the manager of a football team or a facility manager, both must be able to anticipate unexpected situations, and must be able to respond in the right way at the right time.

Prevention is better than cure

The minor consequence of making a bad decision at the beginning of a process chain can in fact have major consequences at the end of the chain. The modern facility manager wants to be a director, where he has insight into and control over the processes and can guide them as much as possible. Optimising, digitising and automating are the key words here. From his director’s chair, the manager can see what is happening on a dashboard, and he can be warned when he has to take action.

Every facility manager wants to avoid having to repair things later which could have been spotted earlier Whether it’s an expired rental contract, inefficient planning by the cleaners, or a failed server; being able to act expediently at the right moment can avoid unnecessary expense and can contribute to customer satisfaction. As just imagine,  were a server to fail, bringing service provision to a halt – it is (internal) clients who will be the immediate victims. The manager wants to know in advance when the server needs maintenance, so that he can take action in good time. In many cases prevention costs less than the cure. It is not just about the physical replacement of a failed component, but also about preventing revenue loss by ensuring that business operations are not interrupted.

Performing optimally with the right tools

Continuity must therefore be as high as possible, so that all the organisation’s stakeholders are satisfied and can function optimally in a pleasant environment. Every facility manager aspires to optimum control. That also applies on the football field; when a manager knows the condition of his players, he can take action ahead of time if he sees that a key player is no longer fresh, and can replace him with someone else. With sufficient insight and the right tools to hand, both the manager and his players are able to perform to their fullest. Moreover, this will only be to the benefit of the fans.

Frank Rosendaal
Business Consultant Planon Netherlands