Tom Ryckaert
Solution Strategist, Planon
When AI Enters Field Service: From Experimentation to Operational Reality
Artificial intelligence is no longer a future ambition in field service – it is becoming embedded in day-to-day operations.
From predictive maintenance and remote diagnostics to intelligent scheduling and service automation, AI is reshaping how organisations deliver uptime, manage resources, and engage with customers. But while the potential is clear, the path to value is far from straightforward.
Fill out the form on this page to get the on-demand recording of this webinar where Planon Field Services Solution Strategist Tom Ryckaert moves beyond the hype to examine what AI adoption actually looks like in practice.
What to expect in this on-demand webinar
Drawing on real-world examples and cross-industry perspectives, this webinar explores how leading organisations are integrating AI into service operations while navigating challenges in data, workforce adoption, and organisational alignment.
Rather than asking whether AI will transform field service, this discussion focuses on a more pressing question: how to make that transformation deliver tangible business value.
Key discussion points:
- Where is AI already delivering measurable impact in field service operations today?
- Moving from pilots to scale: what separates successful AI adoption from stalled initiatives?
- How does AI reshape decision-making across service planning, execution, and support?
- What are the implications for workforce roles, skills, and ways of working?
- How can organisations ensure AI initiatives remain aligned with customer value and business outcomes?
Simply fill in the form to access this on-demand webinar.
Want to know how you can your field service management to the next level? Learn more about the Planon Field Services or book a free demo today.
Meet the Speakers
Lisa Hellqvist
Managing Director, Copperberg