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Our customer support for optimal outcome

Support might not be the first thought that comes to mind when acquiring software. But at Planon, we know that reliable support is the basis for the success of your solution.

Maximise your Planon investment with expert support

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Uninterrupted operations

Minimise downtime and keep business-critical systems running smoothly with Planon's rapid issue resolution and global support.

Minimise downtime and keep business-critical systems running smoothly with Planon's rapid issue resolution and global support.

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Expert assistance

Handling of support requests, a designated consultant and proactive system health checks with Premium Customer Support.

Handling of support requests, a designated consultant and proactive system health checks with Premium Customer Support.

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Instant access to resources

Find software updates, browse documentation, and track service requests 24/7 through the Planon Customer Portal.

Find software updates, browse documentation, and track service requests 24/7 through the Planon Customer Portal.

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Community collaboration

Find answers effortlessly in the Planon Customer Portal FAQ, enhancing knowledge and best practices.

Find answers effortlessly in the Planon Customer Portal FAQ, enhancing knowledge and best practices.

More resources

Webinars
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A Practical Path to Digital Maturity in RE & FM

Verdantix, IFMA and Planon showcase a new self-assessment tool to help organisations measure the digital maturity of their current RE & FM practices.

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E-book
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What is IWMS?

Free e-book: everything you need to know about IWMS and related facility management software, such as CPIP, CAFM, and CMMS.

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E-book

Connecting Real Estate and Facilities to the SAP Core

Get clearer insight and more control by linking RE/FM processes directly to SAP. This guide from ASUG shows how.

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