Man and woman working

Our customer support for optimal outcome

Support might not be the first thought that comes to mind when acquiring software. But at Planon, we know that reliable support is the basis for the success of your solution.

Maximise your Planon investment with expert support

Icon of a puzzle piece.

Uninterrupted operations

Minimise downtime and keep business-critical systems running smoothly with Planon's rapid issue resolution and global support.

Minimise downtime and keep business-critical systems running smoothly with Planon's rapid issue resolution and global support.

Icon of a support person with a headset.

Expert assistance

Handling of support requests, a designated consultant and proactive system health checks with Premium Customer Support.

Handling of support requests, a designated consultant and proactive system health checks with Premium Customer Support.

Blue icon showing a group of people with a mobile phone symbol in front of them.

Instant access to resources

Find software updates, browse documentation, and track service requests 24/7 through the Planon Customer Portal.

Find software updates, browse documentation, and track service requests 24/7 through the Planon Customer Portal.

Icon of people with an idea

Community collaboration

Find answers effortlessly in the Planon Customer Portal FAQ, enhancing knowledge and best practices.

Find answers effortlessly in the Planon Customer Portal FAQ, enhancing knowledge and best practices.

More resources

E-book

Connecting Real Estate and Facilities to the SAP Core

Get clearer insight and more control by linking RE/FM processes directly to SAP. This guide from ASUG shows how.

Read more
Articles

Your Building, Your Advantage

Climate policies are evolving, and regulatory landscapes are becoming more stringent. As a result, facility managers find themselves steadily moving towards the front lines of the sustainability transformation.

Read more
Webinars
Man working on maintenance mecanics

From Insight to Impact: Elevating service delivery with Objective-Based Maintenance

In this webinar, you'll explore how Objective-Based Maintenance (OBM) reshapes maintenance planning, optimises service delivery, and enhances asset performance.

Read more

Share this article