According to 2016 research on the service provider market done by the Copenhagen Institute for Futures Studies (CIFS), 56% of organisations measure the success of their Facility Management outsourcing using various strategic KPIs, such as employee satisfaction.
Yet, almost every Integrated Facility Management (IFM) service provider struggles with how to balance the different values of the purchaser versus the ultimate end-user.
That is why Planon invited Jeffrey Scott Saunders, Director of CIFS, to discuss IFM’s role in enabling end-user success.
In this webinar, you will learn about:
- Trends shaping the future of work, workforce, and workplace
- The development of user-centric service management in the IFM space
- Implications for B2B2C relationships, outsourcing, and pricing models
- Case studies from IFM service providers
To view this webinar, please fill out the form.