Customer Portal customer-icon

Privacy statement

This is the website of Planon Ltd..

Planon Ltd. (“Planon”, “we” or “us”) is together with, amongst others, Planon B.V., Planon GmbH, Planon Inc., Planon France and Planon N.V. a member of the Planon Group. Planon is committed to respecting your privacy. This Privacy Policy applies to information which Planon collects from your visits to our website http://planonsoftware.com/ (the “Website”). This Privacy Policy explains how we may gather, track or use information about you through your use of the Website (“Information”).

Gathering of Information is only for purpose of improving the Website, products and services of the Planon Group, including customer service, market research or promotional activities (the “Purpose”). Planon may collect personal data as well as non-personal data. Protecting your data is a top priority for us. The term “personal data” includes any information that enables the identification of a natural person, such as name, physical address, IP address, email address, phone number or behaviour. Planon does not sell personal data to third parties.

Responsible for the processing of personal data through this Website for the Purpose is Planon Ltd., Preston Road 161-163, Brighton BN1 6AU. You can reach Planon at: marketing@planonsoftware.com or via telephone number: +44 1273 823557.

Applicability of this Privacy Policy

This Privacy Policy is applicable to all Information gathered or used by Planon.

Use and protection of personal data

We use personal data as part of the Information to process your inquiries or to provide you with access to certain information. Granting your permission allows us to process your personal data part of the Information in order to respond more efficiently to your requests, to inform you about new Planon product offers or to carry out online communications.

Planon takes technical and organizational security measures to protect your personal data against unintended deletion, change or loss, as well as to protect against unauthorized transfer or access.

We will respect your wish if you do not want to provide us with your personal data for customer service, market research or promotional purposes. If you no longer wish to receive e-mailings, each e-mail sent contains a link to automatically unsubscribe. If that option doesn’t work for you, you may contact us via telephone, through the post or by sending an email to marketing@planonsoftware.com to request removal from our mailing list.

At your request we will send you a copy of all data stored in relationship to your individual use. You can process that request at pages.planonsoftware.com/dataprivacy.html. You may ask us to correct any inaccurate information at any time by sending a comment to the address below.

How long will your personal data be stored?

Planon stores personal data no longer than as permitted by law and required for the purpose for which the personal data is processed. How long certain personal data will be stored depends on the nature of the personal data and the purpose for which the personal data will be used. This means that the duration of the storage of your personal data depends per purpose.

Cookies

“Cookies” are files which store certain information on your computer. When you visit the Website via your computer, it is possible that we will place a cookie on your computer that maintains certain information so that your computer is automatically recognized the next time it visits the Website. Cookies allow us to adapt the Website to your interests, to tailor the information presented to you based on your browsing preferences, such as remembering who you are for product support or personalizing pages and to save your password so that you do not need to re-enter it each visit.

If you do not want us to deploy cookies on your computer, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies however may affect your ability to use this Website. If you do not reject cookies, we assume that you consent to the use of cookies. Unless you delete the cookies yourself, cookies expire 999 days after visiting the Website.

In the event you request not to be tracked, an anonymous cookie without any personal information will be placed on your computer to prevent another permissions request. If your computer however automatically removes cookies you will be presented the permission request each time you access the Website. If you chose to share content via Social Sharing buttons, Facebook, Google+, LinkedIn or Twitter you agree to the privacy policies of those individual sites. The actions of social sharing are not covered under the terms of this Privacy Policy. Read more about cookies.

EU directive compliance

Planon’s privacy and data protection practices are made and performed in accordance with the European Union Directive 2009/136/EC. Similarly, our data security practice is in accordance with, amongst others, the German Data Protection Act (BDSG) / The Netherland’s Personal Data Protection Act (WBP). Any transfer of data beyond national borders is merely for data storage and back-up. All transfers are in strict compliance with these regulations and adhere to data security requirements.

Non-Personal Data

In addition to personal data, Planon may automatically track general Information such as Internet browser and operating system used, domain name of the Website you are coming from, number of visits, average time of use and pages accessed. We use this Information to analyse aggregate traffic patterns throughout this Website to continually improve our online offerings, the Website’s user friendliness, its efficiency, etc. Your identity cannot be determined from this Information and this Information will only be used by Planon to offer you a good the service of the Website and to improve it.

Links to third party sites

This Privacy Policy exclusively addresses the activities of the Website. Other sites (including those that we link to from our Website, and third party sites or services which we co-brand) may have their own policies, which we do not control, and thus are not addressed by this Privacy Policy.

Updates

Planon may update this Privacy Policy from time to time. If so, Planon will make the revised Privacy Policy available through this Website. We cannot provide you with any separate notice of that fact, so please check back regularly for any updates.

Privacy Policy last updated: July 1, 2016

Contact

We will respond to all appropriate inquiries for access and alteration, addition or deletion of personal data. If you have any questions or comments regarding data security guidelines, please do not hesitate to contact us. If you have any other comments on this Website, please contact:

Arwin ter Beek
Online Marketing Manager
Planon International B.V.
P.O. Box 38074
6503 AB Nijmegen
The Netherlands
Arwin.terBeek@planonsoftware.com

Martin Goossens
Data Privacy Officer
Planon International B.V.
P.O. Box 38074
6503 AB Nijmegen
The Netherlands
martin.goossens@planonsoftware.com

Legal Notice

© 2016 Planon. All rights reserved. All copyrights and other intellectual property rights relating to the content, design and structure of this Website and related databases are owned by Planon International B.V., its affiliates or its licensors. You are not entitled to exploit, multiply, or otherwise trade any of the contents of this Website without express prior written approval of Planon Ltd.

No rights may be derived from this Website. Despite the accuracy with which the information contained herein is prepared, this Website may contain information that is inaccurate or incomplete. Planon and its affiliates expressly disclaim any liability for any direct or indirect damage resulting from the use of the information on this Website. Planon reserves the right to make corrections and changes, without prior warning, to the terms and conditions, information, or imagery. Certain hyperlinks (references outside of the domain planonsoftware.com) will take you to the sites of third parties. Planon is not liable for the information offered there.