Sustainable buildings in downtown Philadelphia.

The role of sustainability to drive client experience and value

ESG and Technology-driven Service Delivery Triggering the Transformation of FM Markets

Both sustainability and ESG are complex topics with many diverse stakeholders at stake. Most companies today have sustainability and decarbonization goals in place, but many have a limited vision of how they will actually deliver on those goals, define the risks, measure the outcomes, use the right KPIs, and finance their projects.

Frost & Sullivan, in collaboration with Planon, hosted a virtual event where thought leaders from across the UK facility management (FM) services market shared key insights on the impact sustainability is having on IFM value propositions, technology choices, and customer-centric delivery models.

In this session, the panelists shared valuable insights around these questions:

  • What challenges do organizations face in light of the increasing need to focus on decarbonization and sustainability strategies?
  • How might energy efficiency regulatory changes impact the delivery of IFM services?
  • Will the current increase in a global focus on sustainability drive the need for IFM service providers to attract and retain sustainability expertise?
  • How will the evolving focus of sustainability beyond energy and environmental factors – into social issues – impact IFM service providers?
  • What role do IFM services play in focusing on Total Experience and factors such as talent retention, corporate image, community resilience and decarbonization?

Meet our expert panel:

  • Martin Sargeant, Sector Director at Atalian Servest

  • Nicola Heywood, Head of Business Intelligence at TC Facilities Management
  • Jacqueline Millar, Director at CBRE
  • Alice Tremain, Director at FORTH Building Services Ltd
  • Nush Cekdemir, Commercial Director International at Planon
  • John Raspin, Partner, Energy & Environment at Frost & Sullivan

Get your free copy (PDF, English only) of key findings from Frost & Sullivan by filling out the form on this page.

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