Total Facility Experience: the route to frictionless client satisfaction

The next competitive battleground for facility service providers

We entered the experience economy long ago. In fact, 73% of consumers state that a pleasant experience is key in influencing their brand loyalties (PwC). And this is not just for top-of-mind products or services.

There’s a growing demand for experience-based facilities as well. As a result, a new way of gaining a competitive advantage as a facility service provider, is to offer experiences that clients, employees, and facility end users will remember and be loyal towards.

It’s time to get acquainted with the concept of Total Facility Experience (TFX) – the new built environment mantra. Total Facility Experience is based on the Gartner Top Strategic Technology Trend for 2022: Total Experience. A ’Total Experience’ unifies the four areas of built environment experience: customer experience, user experience, employee experience and multi-experience. The goal is to integrate and enhance each of these for a more holistic overall experience for all stakeholders.

Facility service providers offering TFX can ease the collaboration with their clients, resulting in improved service delivery.

This Planon e-book outlines:

• How the concept of Total Facility Experience (TFX) is defined
• Why TFX is key to improving the quality of facility service delivery
• The role of digitalization in the transition to providing TFX
• Which stakeholders will benefit from TFX and why

Are you interested to know more about this trend in the FM outsourcing market? Register on this page to receive a copy of this Planon e-book: “Total Facility Experience: the route to frictionless client satisfaction.”