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Customer Support for Your Optimal Outcome

Support might not be the first thought that comes to mind when purchasing software. However at Planon, we know that reliable support is a key ingredient for the success of your solution.

Maximize Your Planon Investment with Expert Support

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Uninterrupted Operations

Minimize downtime and keep business-critical systems running smoothly with Planon's rapid issue resolution and global support.

Minimize downtime and keep business-critical systems running smoothly with Planon's rapid issue resolution and global support.

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Expert Assistance

Planon Premium Customer Support provides: handling of support requests, a designated consultant, and proactive system health checks.

Planon Premium Customer Support provides: handling of support requests, a designated consultant, and proactive system health checks.

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24/7 Access to Resources

Find software updates, documentation, and track service requests 24/7 through the Planon Customer Portal.

Find software updates, documentation, and track service requests 24/7 through the Planon Customer Portal.

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Community Collaboration

Find answers effortlessly in the Planon Customer Portal FAQ, enhancing knowledge and best practices.

Find answers effortlessly in the Planon Customer Portal FAQ, enhancing knowledge and best practices.

More resources

Webinars
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From Foundation to Function: A Practical Path to Digital Maturity in FM & RE

Verdantix and Planon showcase a new self-assessment tool to help organisations measure the digital maturity of their current RE & FM practices.

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E-book

Connecting Real Estate and Facilities to the SAP Core

Get clearer insight and more control by linking RE/FM processes directly to SAP. This guide from ASUG shows how.

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Articles

Your Building, Your Advantage

Climate policies are evolving, and regulatory landscapes are becoming more stringent. As a result, facility managers find themselves steadily moving towards the front lines of the sustainability transformation.

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