Communication Specialist - B2B

Are you a passionate communication expert ready to embark on an exciting journey with a company in the midst of significant growth? We have a fantastic opportunity for a Customer Communications Specialist to strengthen our Global Communications team.

In this role, you will lead the development and execution of engaging, integrated, omni-channel customer communications and retention activities for exciting international customers like Nike, Lego, and Siemens. You will collaborate with stakeholders across the globe in Marketing, Sales & Account Management, Support, and the wider Planon business to enhance the overall customer experience and drive increased customer retention.

As a Customer Communications Specialist, you will play a pivotal role in shaping our worldwide customer communications strategy.

You successfully fulfil your role by:

• You love creating customer-specific content that builds trust, educates, informs, and engages customers and differentiates our brand.
• You have excellent communication skills with a focus on global collaboration.
• You are always open to new ideas as you like to innovate and improve every day.
• Create a comprehensive customer communications strategy and tactical/operational plan aligned with organizational goals and ambitions.
• Research, contribute ideas, write, and edit content for customer communications through various channels, ensuring consistency in tone, voice and alignment with company branding principles and strategies.
• Build strong relationships and collaborate with internal stakeholders to gather detailed briefs, ensure accurate and compliant communications, and deliver new initiatives across various business areas, fully aligned on audiences, messaging, content, promotion, and timing to enhance marketing and sales effectiveness.
• Contribute to optimizing Planon’s customer portal, making it the main channel for customers throughout their entire Planon customer journey.
• Contribute to initiatives undertaken to measure customer satisfaction and retention.
• Conduct thorough reporting and analysis to ensure that any learnings are planned into the next communications and contribute to CRM projects, optimizing customer nurturing, data, and segmentation.

Profile

A company is nothing without its people. Our diverse group of employees are the beating heart of our business and the key to our collective success. To maintain our success, we need you to have a clear vision on customer communications. You can empathise with the needs of our customers and know how to positively surprise and engage them.

Our ideal candidate meets the following criteria:

• A relevant bachelor’s or master’s degree in communications, marketing, or journalism.
• At least 5 years’ relevant B2B communications or marketing experience, preferably within IT or software.
• Candidate with a proven track record in defining and executing successful customer communications strategies, including mapping customer journeys, and creating compelling customer-facing content, would be an excellent fit.
• Familiarity with the digital landscape around communications and marketing and understanding of the potential of both online and offline communications.
• A self-starter with a creative and entrepreneurial mindset who is experienced in driving projects forward and delivering in time and on budget.
• Ability to work and learn quickly in a multi-cultural, fun, and dynamic environment.
• Excellent copywriting skills for straightforwardly presenting complex information and creating attention-grabbing communications.
• Fluent and flawless in English, both verbally and in writing.

We offer

A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences. For this role, we offer a good salary and the following benefits package.

Join us on our journey to become the recognized world leader in Smart Sustainable Building Management software solutions. How do we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.

Do you love building connections? So do we! Apply now.