Graduation Assignment Content Support & Cloud - Nijmegen

Planon is a global leader with over 35 years of experience in providing innovative software,

proven best practices, and professional services that support building owners, users, and commercial service providers. All of Planon's software solutions contribute to better building and workplace performance by simplifying business processes and reducing costs.

"Discover interning in an international organization and prioritize your personal development!"

Our graduate speaks:

Over the past six months, I had a fantastic time as an intern in the Support department at Planon. I am a student at HAN. I started in September and was immediately impressed by the professional environment and the support I received from my colleagues. The team was very welcoming, and I felt comfortable right away.

As an intern, I was mainly involved in various projects. I received professional guidance and assistance from my colleagues. Thanks to this support, I was able to achieve great results, including a grade of 9 for my internship research. As an intern at Planon, you are given the freedom to showcase your creative ideas in practice. You also have the opportunity to explore other departments during your internship. In short, if you are looking for a professional team that can support your development as a professional, then Planon is the place to be!

- Thomas Bruns

Profile

You will be part of a team of over 20 Support Consultants and will be the first point of contact for global accounts, international partners, and colleagues around the world to answer questions about Planon software. These inquiries can be both functional and technical. More than 95% of all tickets are resolved within the unit. We closely collaborate with the Development department, which is responsible for all software changes.

What will you do?

The main objective of the graduation assignment is to identify and investigate practical AI-based applications for B2B customer support. With a strong focus on enhancing the growth of B2B customer relationships and optimizing internal business processes through AI support.

During this research, you are required to:

• Clearly map out the benefits for our customers and employees,
• Identify how the quality of service can be improved for both customers and employees,
• Analysed AI-based case studies that have been successfully implemented,
• Formulate recommendations to successfully implement the improvements in B2B customer support.

You meet the following criteria:

• You are pursuing a Bachelor's or Master's degree in Technical Business Administration, Computer Science, or another relevant AI-related field;
• Affinity with AI and business processes;
• Excellent knowledge of both Dutch and English languages;
• You have an open personality, are analytical, a team player, customer-focused, and can work independently;
• You are interested in working within an ambitious and international organization.

We offer

• An inspiring international learning environment;
• Start your graduation with a Global Induction Course where you will learn all about Planon;
• The opportunity to gain valuable experience for your CV;
• Excellent working atmosphere where you truly become part of a team;
• A lot of responsibilities that give you a taste of what it's like to work for a leading, international market leader;
• Graduation compensation: €450 gross per month based on 40 hours;
• On-site gym with personal trainers.

Within Planon, there is an informal work culture, and every Friday afternoon, we have drinks in our own bar, "Het Witte Paard". Discover working in an international organization that is constantly evolving. As a graduate intern, you are part of this Planon culture.

This is a graduation internship (5 months), for 4 or 5 days a week.

Apply now and discover how enjoyable graduating at Planon can be