User Support Engineer

Are you an IT specialist, and do you like to help other people? We have the perfect job for you!

As User Support Engineer at Planon you are, together with your colleagues, the first point of contact for IT related incidents and tickets for all our employees across the globe.

In this role, you support the optimization of our IT tools, and you pro-actively monitor our network dashboards to signal and prevent underlying problems.

You are motivated to continuously improve and optimize your work activities, and you are looking for ways to automate repetitive actions.

As a User Support Engineer, you are part of the IT department in the Shared Service Center (SSC). This department offers IT services to all our Planon Users across the world. You will be part of a young ambitious team global internal IT support team.

You successfully fulfil your role by:

Operation & Incident Management

• Workplace management and support for internal workplaces, such as User software, system drivers and network components.
• Ensure all Planon employees can work safely and effectively with the IT equipment needed.
• Manage, process, analyze, document, plan and prioritize all incoming incidents.
• Keep users informed and updated on the status of their incidents.
• Facilitate a smooth start for new employees regarding IT topics.
• Initiate and realize process optimization and automation of repetitive tasks.
• Assist colleagues at the 2nd line.
• Participate in stand-by shifts when necessary.

Support Services

• Monitoring and management of all the IT hardware.
• Monitor and manage the IT infrastructure.
• Identify and solve recurring incidents.

Das bringst du mit

A company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success we need you to be the first IT point of contact for users worldwide. You are responsible for all 1st-line incidents and optimize IT processes to prevent the recurrence of the incident.

Our ideal candidate meets the following criteria:

• You have a relevant Educational degree (It management, computer science or equivalent combined with certificates like Cisco, Microsoft MCSE)
• 3 - 5 years experience as a Support Engineer/ incident manager with coordinating skills.
• Good verbal and written skills in the English language.
• Motivated to keep up with and understand the latest developments in software and IT and translate them into opportunities for Planon.
• Knowledge of ITIL, Microsoft Office 365 and Windows 11 is a big plus.

Wir bieten dir

A healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences. For this role we offer the following competitive benefits package.

Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play.

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

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