Accelerate your business and customer value with industry leading technology

The market for commercial service providers is strongly affected by evolving customer expectations and demands. Whether you focus on building or asset operations, maintenance services, support services, integrated facility management or any combination, technology has become a dominant and strategic factor in business growth. Planon Universe for Service Providers is an integrated software platform that creates operating efficiency, increases customer value, and enables business innovation. As the system of record for your operations, Planon integrates with and is as vital as your HR, purchasing, and financial systems to ensure customer value and scalable business growth.


Planon Universe for Service Providers offers tools and processes in four key areas that make service offering, planning, execution, monitoring and billing more efficient, scalable and transparent with extensive process automation and seamless integration. These solutions also come with Planon’s best practice called Accelerator, which includes pre-configured processes, workflows, catalogues, roles, reports and dashboards.

Improve customer connection by monitoring and managing all customer related communications and delivering transparency on performances. 

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Reduce project on-boarding effort and ensure the right people are doing the right work at the right time. 

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Use mobile devices and tablets to improve the productivity of field engineers, increase the speed of processing and ensure compliance. 

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Increase speed and completeness of billing to reduce revenue leaks and support cost and sales price calculations to improve profitability. 

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“We can significantly improve our processes in all locations thanks to this solution, guaranteeing a consistent and professional market presentation. This ultimately produces better services at lower costs”

Daniel Zawadzki, Project Leader at RGM - Read more

Our focus on technology and innovation

Our focus on technology and innovation

  • This platform offers seamless integrations with your essential systems based on open standards. These configurable and maintainable integrations provide data and process interactions between Planon and your ERP, Finance, HR, CRM and any other required system.
  • Planon Universe for Service Providers offers a highly secure and scalable IoT platform and Data Lake that is based on Amazon Web Services (AWS) that can support billions of devices and trillions of messages.
  • This is a SaaS solution installed within Planon’s state of the art cloud platform based on Amazon Web Services technology, which guarantees system availability.
Our proven best practices

Our proven best practices

  • Planon Universe for Service Providers includes a best practice called Accelerator, which includes pre-configured processes, including workflows, catalogues, reports, dashboards, templates, roles, authorizations, data import facilities and configuration descriptions.
  • Planon’s best practices reduce time, costs and effort spent in process design and implementation
  • Accelerator offers the flexibility to adapt Planon innovations and new business processes easily and quickly. This ensures alignment with evolving needs and allows you to innovate continuously.
Our professional support

Our professional support

  • Planon Universe for Service Providers encompasses professional services during its full lifecycle, starting with the initial implementation in your organization until the use in daily operations, application management and solution expansion.
  • You will have a dedicated team of experienced implementation and support professionals, including a specific contact for your organization.
  • Full operations services include a performance based SLA on response times and system availability, 24/7 support worldwide, implementation of configuration changes, additional reports and dashboards, authorization control, and database management.

Professional Services

Planon offers a series of services that create a foundation of support for organizations during the implementation and the full solution lifecycle. With these services, Planon brings essential knowledge and experience to help you effectively utilize your Planon solution. At the same time, these services reduce the Total Cost of Ownership (TCO), increase the flexibility in use, and make your Planon software scalable. 

Implementation Services

  • Business Consultancy
    • Reviews, analyzes, and advises you in designing efficient business processes.
    • Supports you in creating business cases and Return On Investment (ROI) scenarios.
    • Guides you in the implementation of specific market standards.
  • Implementation Consultancy
    • Fine tune the Accelerator best practices to your specific needs.
    • Help you to configure additional processes, reports, and KPI’s.
    • Configure web services or XML-based system integrations.
  • Training and E-learning
    • Offer standard or customized classroom training for all types of users.
    • Provide generic and solution specific E-learning courses.
    • Combine classroom training with E-Learning to let you benefit from blended learning.
  • Project Management
    • Help you to manage and stay in control during implementation.
    • Use proven methodologies, such as Prince2.
    • Ensure project delivery on time and in budget.

Lifecycle Services

  • Customer Support
    • Includes extensive global support by telephone or email.
    • Offers the option of Premium support to extend your Service Level.
    • Offers optional worldwide 24/7/365 support.
  • Managed Services
    • Ensures alignment with future changes through functional management.
    • Lets you benefit from accurate data sets and software through application management.
    • Guarantees continuity of IT infrastructure through technical management.
  • Customer Connect
    • Use Planon’s Customer Connect platform for software downloads, information, and FAQs.
    • Explore, meet and learn from the global Planon community.
    • Easily share your experience with other peer organizations.
  • Cloud Service
    • Benefit from a secure Cloud Service based on Amazon Web Services technology.
    • Benefit from automated installation of software updates and new releases.
    • Don’t worry about infrastructure, backups, and system maintenance.

The market for Facility Management Service Providers

Learn more about Planon Universe for Service providers

Brochure - Planon Universe for Service Providers

Planon Universe for Service Providers accelerates your business with targeted software that makes service offering, planning, execution, monitoring and billing more efficient, scalable and transparent with extensive process automation and seamless integration. 

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White papers | 09/07/2018
Research - Disruptive information technology trends affecting the facility management service provider industry

In a joint research report with Panorama, Planon discusses the disruptive technology trends in the service provider industry and our insights into the future. 

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White papers | 11/28/2018
Article - Balancing Priorities

There are many business factors disrupting the FM industry. For the FMJ’s issue on “Evolution of FM,” Planon authored an article titled “Balancing Priorities” which outlines 3 of the more recently developing market trends impacting service providers, and therefore their clients. 

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All white papers
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