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5 key questions for a successful Facility Management strategy

Software for Facility Management (FM) has evolved from being a system merely for registering buildings and asset data, to one that aims at increasing efficiency in the planning and execution of facility processes. Facility management software includes workflow management, extensive reporting, business analytics, and web/cloud based mobility. This software is typically integrated with many other IT systems including ERP software, building technology, GIS solutions, and BIM models or CAD software. As organizations move toward outsourcing FM services, modern facility management software has developed to include functionality for contracting services and monitoring agreed quality, budgets, and performances.

In addition to supporting space, maintenance and services management, the best facility management software also assists managers with valuable information and analytics that help them make the right decisions, implement the right measures, and track the results. But what do you really need to know before choosing your Facility Management software? OR But what is most important to know about Facility Management software? OR What are the most important questions to ask about Facility Management software? OR But what do you really need to know about Facility Management software?

1. What are the FM costs and where are potential savings?

It all starts with cost transparency. In many cases facility management software is connected with financial systems, which help to reduce manual data input and ensure data consistency. FM software can show costs in dashboards like costs per square foot per year, costs per workplace per month, costs per user, or any other relevant report. These reports allow you to identify potential savings based on trends, deviations, and internal or external benchmarking.

2. How can facilities management align with changing business needs?

Facility management supports the business to ensure a safe and productive working environment for employees. Throughout changing business needs, facilities management software supports managers by forecasting future needs, creating multiple scenarios, and analyzing the impact of real estate and facility services. This allows facility managers to consistently contribute to the core business and ensure a timely alignment of services and facilities with changing needs.

3. What’s the best sourcing strategy?

Many organizations outsource operational facility or real estate services such as cleaning, catering, security, or maintenance to professional service providers. Large and international providers offer Integrated Facility Management Contracts, including support services and even management. Facility management software helps determine the best sourcing strategy for your organization by providing information about real estate, spaces, assets, services, processes, costs, and customer requirements. Once a strategy is determined, FM software helps to monitor the performance of providers and allows you to quickly implement changes or new contracts.

4. What do my customers expect?

Due to its impact and business value, facility management has evolved into a customer oriented service. Facilities management software contributes to this customer centric process by providing customers with easy access to services through web based Self-Service technology, as well as automated customer survey tools, which validate the perceived quality and value of FM services. Facilities management software also integrates FM, IT, and HR services in one single software solution. These tools help facility managers constantly improve their services to increase customer satisfaction and value to the core business.

5. How does increasing workforce mobility affect facilities management?

Due to aspects like globalization, environmental sustainability, innovative technology, and corporate social responsibility, employees are getting more and more flexible in when, where, and how they work. The workforce is getting more mobile than ever before; people work from home, on the train, in public areas, or in flexible offices. Facility management software enables you to align your workplace and services offering with this new dynamic in workforce mobility.

Learn more about facility management software

Articles & white papers | 04/13/2015
White Paper - Next Generation Facilities Management Software

All over the world, forward-thinking facility management professionals have turned to facilities management software to efficiently manage their facilities and real estate portfolios. But many facility management professionals don’t realize that the next generation of facilities management software can also be used to strategically plan for the future of their businesses. 

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Articles & white papers | 11/28/2018
Article - Balancing Priorities

There are many business factors disrupting the FM industry. For the FMJ’s issue on “Evolution of FM,” Planon authored an article titled “Balancing Priorities” which outlines 3 of the more recently developing market trends impacting service providers, and therefore their clients. 

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What do professional Service Providers need from their facility management software?

Commercial providers of professional facility, maintenance, or real estate services have adopted facilities management software as a part of their core business to improve the planning, delivery, and quality of services. Due to the nature of their business, service providers have specific requirements for FM software, some of which are listed below.

1. Functionality

From a functional perspective, service providers have extensive requirements in the planning, dispatching, executing, and monitoring of contracted work. Modern FM software offers mobile solutions to execute field- and maintenance services, ensure compliance with health and safety regulations, support stock- and purchase management, and allow operational controlling and monitoring.

2. Standardization

For service providers, process standardization is business critical. It increases efficiency and flexibility, improves output and quality, and helps providers to work profitably and competitively. FM software help standardize business processes and workflows for multiple customer contracts in one centralized software solution.

3. Financial integration

Fast and correct billing is an essential part of every service provider’s business model. In most cases, billing is handled by a financial system or ERP software. Because FM software includes data that is relevant to data (including time spent, travel costs, and used materials), a seamless and bi-directional integration with any financial system is a key requirement for a successful facility management software implementation.

4. Business continuity

For service provider, consistent access to FM software is of extremely high importance because facility management is their core business. Both operational users and managers need easy and web based access to the FM system, at any time and in any place. The continuity of this business is determined by factors like international support and fast response time in case of questions, safe and secure installation of new software updates, and professional data and system backups.

Our global success stories

Press Release - Molina Healthcare

“The Planon team provided invaluable support in getting us up and running on time—and within budget—while working with our unique needs,” said Salvador Gutierrez, Vice President of Facilities at Molina Healthcare. “The business consulting and best practices that Planon provides will allow us to respond to the needs of our organization in a more efficient way, and I am looking forward to seeing what innovations and advice Planon comes up with next.”

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Press Release - T. Rowe Price advances its sustainability

PRESS RELEASE | Kelli Costa, Facilities and Services Manager: "T. Rowe Price advances sustainability goals with the help of Planon software."

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Press Release - Siemens

PRESS RELEASE | Siemens Real Estate deploys Planon real estate management software worldwide.

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