Customer service is a vital part of any thriving business. As part of our Customer Services team, you will guide our clients through the optimisation process using our best practices. Happy clients make for a happy company.
Three things about Roan
I’m Roan van Stippent, 32 years old and I’ve been part of the Planon family since 2014.
Straight from university I joined Planon’s Trainee program and learned a lot about the company. Planon gave me the opportunity to develop myself, and currently I’m managing 20 Services colleagues and over 150 customers. Every day is different, and sometimes challenging, but together we get the job done.
Give me a challenge and I’ll go for it. Whether it’s downhill mountain biking from the ‘Death Road’ or climb a 6,088 meter mountain in Bolivia. Don’t let the lack of experience stop you from doing new things, as long as you enjoy the ride. Love to travel over the world and discover wonderful new places.
In my free time, I like to play tennis or go for a run. Together with my brother in law and mother (62 years old), running became a family activity. Don’t be fooled by her age, she’s one of the top runners in her age category!
Customer Services vacancies
Lead Consultant - North America
Do the ‘heavy lifting’ for our new and existing clients and be the functional expert we are looking for. We have a global focus, what about you? Your challenge? Keeping a keen eye on our clients’ evolution! As a lead consultant, you are the technical contact for our customers in the context of the implementation of our software for our new and existing customers. You know the current challenges in facility, real estate and maintenance management and have the necessary diplomatic skills to read “between the lines” and successfully manage projects in changing framework conditions. We promise we’ll challenge you every step of the way: you’ll be working with world-leading clients and have responsibilities others may only dream of. Flexibility is crucial and travel could be part of the job – it will be a hybrid construction where you will spend days at our clients’ offices, alternated with working at home or at our HQ in Braintree. You successfully fulfil your role by: learning the capabilities of our Planon software portfolio in order to translate innovative ideas to solutions; configuring our Planon software to meet documented in-scope client requirements; delivering software solutions on time and within budget, in close cooperation with individual project managers; actively improving the quality of your team by maintaining the process flow, defining roadmaps, and ensuring the right process sequence. Our mission is to deliver in-house software solutions that enable our clients to effectively solve their challenges – and that’s no simple task. To fulfill our mission, we need you to be entrepreneurial, client-oriented and analytical. You have a proven track record in software implementation and are well skilled in consulting tasks. With your ability to influence and persuade others, you can easily handle potentially conflicting visions and interests. In addition, you know how tRead more
Project Manager - North America
Be responsible for the implementation and follow up projects of our world-leading customers. Are you the resourceful project manager we are looking for? Join our team now. Keeping a keen eye on our clients’ evolution. As a Project manager – North America, you manage a set of clients and keep a keen eye on the relevant developments at the customer. You not only set and guard the resources and timelines, but also will be actively involved, for example in client workshops together with the implementation consultants. You are sensitive to situations with possible conflicting visions and interests, as well as to changing goals and playing fields. With influencing and persuasion skills and ability to understand the customers’ business needs, you are able to keep the flow in the process and relationship, facilitate the business when needed, support in defining roadmaps and make sure that steps in the process are made right. Next to this, you are also actively coaching younger colleagues, showing initiative and high professionalism as well as a drive for continuous improvement of yourself, the team and the company. We promise we’ll challenge you every step of the way: you’ll be working with world-leading clients and get responsibilities others may only dream of. No matter whether you’re working on site with a client or remotely from our headquarters or at home, flexibility is crucial. Travel is part of the job – you’ll be spending time at our clients’ offices when required, while on other days you’ll be working in the office or at home. You successfully fulfil your role by:Read more
Project Manager - Belgium
Be challenged every step of the way and work with world-leading clients. Are you the resourceful project manager we are looking for? Join our team now. As a Project Manager at Planon, you manage a set of clients and keep a keen eye on the relevant developments of our customers. You will take an active part in the quality and time management of our client projects, guard the resources, timelines, budget, and manage the customer relationship before, during and after the project life cycle. You successfully fulfill your role by:Read more