Facilities management (FM) software has evolved from being a system merely for registering buildings and asset data, to a system that aims at increasing efficiency in planning and execution of facility processes. Facility management software includes workflow management, extensive reporting and business analytics, and is fully web based. The best FM software is typically integrated with many other IT systems like ERP software, building technology, GIS solutions, BIM models, or CAD software. As organisations tend to outsource facility management services to professional service providers, modern facility management software includes functionality for contracting services and monitoring agreed quality, budgets and performances. Facilities management software is sometimes available via the cloud and delivered in a SaaS model (Software as a Service), increasing your flexibility of use and reducing your internal maintenance and investment effort. Cloud based facility management software is becoming more common.
Five key questions for a successful Facility Management strategy
There are numerous benefits to FM software. Next to operational support in facility management processes like space, maintenance and services management, facility management software supports managers with valuable information and analytics that help them making the right decisions, implementing the right measures, and tracking the results. But what do you really need to know?
What are the FM software costs and where are saving potentials?
It all starts with cost transparency and solid costs registration and allocation. In many cases facility management software is connected with financial systems to reduce manual data input and ensure data consistency. FM software can show costs in dashboards like costs per m2 per year, costs per workplace per month, costs per user, or any other relevant report. These reports allow you to identify saving potentials based on trends, deviations, and internal or external benchmarking.
How to align real estate and facility services with changing needs?
Facility management supports the core business with services and facilities that ensure a safe and productive working environment for employees. Dynamics in this core business continuously impact both type and size of services and facilities. Facilities management software supports managers to forecast future needs, create multiple scenarios, and analyse the impact on type and size of real estate and facility services. This allows Facility Managers to increase their contribution to the core business and ensures a timely alignment of services and facilities with changing needs.
What’s the best sourcing strategy?
Many organisations outsource operational facility or real estate services like cleaning, catering, security or maintenance to professional service providers. Large and international providers offer ‘Integrated Facility Management Contracts’, including all support services and even management. Facility management software helps determine the best sourcing strategy with information about real estate, spaces, assets, services, processes, costs and customer requirements. And once a strategy is determined, FM software helps to monitor the performance of providers and allows you to implement changes or new contracts fast.
How does my customer value my service?
Due to its impact and business value, facility management has evolved to a customer oriented service. Facilities management software strongly contributes to this customer centric process by integrating FM, IT and HR services in one single software solution and by offering anytime and anyplace access to services with web based Self-Service technology. The best FM software even includes automated customer survey tools to validate the perceived quality and value of any type of service. This information helps Facility Managers to constantly improve their services to increase customer satisfaction and value to the core business.
How to align workplace concepts with the increasing workforce mobility?
Due to aspects like globalisation, environmental sustainability, internet technology and corporate social responsibility, employees are getting more and more flexible in when, where and how they work. The workforce is getting more mobile than ever before; people work from home, on the train, in public areas or in flexible offices. Enterprise facility management software enables you to align your workplace and services offering with this new dynamic in workforce mobility.
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